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About

CONNECT is an international servicer to the BPO industry, specializing in Customer Care and Solutions development.

It is a new kind of BPO with an established leadership team that has a strong track record in making an impact on the experience of every customer. Our team has an average of over 3 decades of insights into all aspects of the BPO business culture, and we can help your current solution to create an amazing experience for your customers too.

As with a championship road race team, all focus is dedicated to ensuring that everything is in place for the driver to achieve the win. In similar fashion, every CONNECT team operates with a focus on the agent, providing support to them for the win on behalf of our clients.

Find out how we can boost your business.

Let’s connect today!

What Connect offers its clients

At CONNECT we offer a wide variety of services, customized to fit your needs.

Contact Center Services
We can develop and deliver an elegant, cost-effective solution that is comprehensive to your needs (full Outbound, Inbound, Chat, Email, Text, and Social Media support) . Combined with our superb agent staffing practices and client advisory services, we can handle any range of your needs. Our services include training development for your team’s needs.

Customer Acquisition, Loyalty, and Retention
Bottom line – a good Customer Strategy pays off huge dividends in Market Share, Reputation, and Revenue. At Connect, we have the expertise you need to exceed your current performance in Customer Acquisition, Relationship Enhancement, and Retention.

Revenue / Profitability Enhancement and CRM Optimization
We can help you design and implement a plan that will balance your revenue growth and profit/margin needs with the needs of your customers. We also offer comprehensive receivables management services.

Contact us today to ask how to save up to 30% off your operational expenses!

How Connect outshines the competition

Many things contribute to the unique environment that we have created.

Striving for Excellence
At Connect, our core goal is to provide high-value expertise for our clients and their downstream customers, at an affordable price.

We accomplish this every day through diligence, a thorough understanding of your needs as well as of our industries, and solid communication/ implementation of findings and results. We couple that with world-class associates, great facilities, top-rated technology, and a winning Culture to help you succeed!

Associate Development
We believe in our people. We work hard to make sure they are recognized for the work that they do and that they receive development opportunities according to their skills and aspirations.

We believe any good company is built upon the work that the company puts in to help their associates succeed.

Global Responsibility
At Connect, we believe in making the world a better, more "Human" place to live.

We encourage our associates and teams to participate in worthy charity efforts. Connect also financially supports a variety of worthwhile educational and human development organizations as part of our Global Responsibility strategy.

Connect company structure

CONNECT Worldwide BPO is an international Business Process Outsourcing provider, specializing in:

● Omnichannel (voice/text/chat/email) inbound Customer Care and Upsell services
● Outbound Welcome and Customer Loyalty Connections
● Social Media Services
● Post-interaction customer perception studies
● Post-treatment A/R and Collections services

Sample highlight service offering of Connect

CONNECT provides superior Omnichannel (voice/ text/chat /email/social media) Customer Care services, designed to support client objectives in their Customer Lifecycle efforts.

CONNECT has offices in Honduras with USA-based client support.

Headquarters

Altia Business Park, Boulevard Armenta , San Pedro Sula, Honduras

Public or Private

-

Seats or staff

500 - 1,000

Revenue

-

Industries

-

Highlights

Domain Authority

10

Site traffic

-

OA ranking

-

Glassdoor rating

4.0

CrunchBase ranking

-

Details

Executive

Jose Moreno, Executive Director

Year Founded

2021

Countries of fulfillment
  • Honduras
Sectors
  • Customer Service
Contact information

(239) 214 8873 Ext. #800

https://connectusa.com/

Social media

-

About Connect: Review and comparison

CONNECT is a startup Business Process Outsourcing (BPO) company founded in 2021 that established a leadership team to deliver an outstanding customer experience.

CONNECT strives for a balance of associate, customer, and client satisfaction delivered by their team with an average of three decades of insights into all aspects of the BPO business culture.

This company believes in its people. They recognize their hard work and ensure that their employees receive development opportunities according to their skills and aspirations.

The core goal of CONNECT is to provide high-value expertise both for their employees and clients at an affordable price. They partner with world-class associates and top-rated technologies to help other firms and clients succeed.

Connect Outsourcing

CONNECT specializes in Business Process Outsourcing, Customer Care, and Solutions Development and brings maximum value to their clients by creating the optimum combination of people, leadership, and best tools.

Additionally, CONNECT delivers nearshore, customized, and optimized solution that tailors to clients’ needs saving 30% on operational expenses.

Connect’s BPO services and pricings

CONNECT offers a wide variety of services customized to fit their client’s needs and aligned with a firm’s business strategy:

  • Contact Center Services

Combined with their excellent agent staffing practices and client advisory services, CONNECT handles any range of contact center services.

CONNECT can develop and deliver excellent and cost-effective solutions for contact centers such as Outbound and Inbound, Chat, Email, Text, and Social Media support.

  • Customer Acquisition, Loyalty, and Retention

CONNECT believes a good customer strategy pays considerable dividends in Market Share, Reputation, and Revenue. That’s why they have acquired the expertise to exceed a client’s current performance in Customer Acquisition, Loyalty, and Retention.

  • Revenue/Profitability Enhancement and CRM Optimization

CONNECT can help design and implement a business plan and strategy to balance a firm’s growth, revenue, and profit margin needs. Additionally, they offer comprehensive receivables management services.

CONNECT’s pricing

CONNECT’s rates are customized and dependent upon each customer’s and clients’ sought services. Connect with them today to find out about service estimates and how they can help boost your business.

How Connect outshines its competition

Connect USA always ensures that it delivers the ultimate customer experience aligned with every business strategy. 

Their team is led by seasoned professionals from some industries coming together to create new and innovative solutions.

They have a championship road race team focused on ensuring everything is in place to achieve employees’ and clients’ success. Together, they have the mission to strive for excellence, associate development, and attain global responsibility.

Key executives

Jose Moreno (Executive Director)

Jose Moreno is an experienced BPO Operations Director with a successful history of working in the outsourcing/offshoring industry. 

He is also skilled in Startup and Operations Management, Customer Satisfaction, PCI and Data Protection Protocols, Contact Centers, Management, WFM, Leadership Development, and Business Intelligence.

Connect reviews and comparisons

“CONNECT has really helped us in our implementation and growth processes with their first-class systems and security available 24/7. CONNECT has done a fantastic job providing excellent staff with awesome abilities. I am looking forward to growing our business with them.”

–Amalia Mendoza, Logistics Manager 

  MSI Logistics

Connect’s contact information

Connect’s main headquarters is located in:

Altia Business Park, Boulevard Armenta , San Pedro Sula, Honduras

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (239) 214 8873 Ext. #800.

Connect news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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