About Connect: Review and comparison
CONNECT is a startup Business Process Outsourcing (BPO) company founded in 2021 that established a leadership team to deliver an outstanding customer experience.
CONNECT strives for a balance of associate, customer, and client satisfaction delivered by their team with an average of three decades of insights into all aspects of the BPO business culture.
This company believes in its people. They recognize their hard work and ensure that their employees receive development opportunities according to their skills and aspirations.
The core goal of CONNECT is to provide high-value expertise both for their employees and clients at an affordable price. They partner with world-class associates and top-rated technologies to help other firms and clients succeed.
CONNECT specializes in Business Process Outsourcing, Customer Care, and Solutions Development and brings maximum value to their clients by creating the optimum combination of people, leadership, and best tools.
Additionally, CONNECT delivers nearshore, customized, and optimized solution that tailors to clients’ needs saving 30% on operational expenses.
Connect’s BPO services and pricings
CONNECT offers a wide variety of services customized to fit their client’s needs and aligned with a firm’s business strategy:
- Contact Center Services
Combined with their excellent agent staffing practices and client advisory services, CONNECT handles any range of contact center services.
CONNECT can develop and deliver excellent and cost-effective solutions for contact centers such as Outbound and Inbound, Chat, Email, Text, and Social Media support.
- Customer Acquisition, Loyalty, and Retention
CONNECT believes a good customer strategy pays considerable dividends in Market Share, Reputation, and Revenue. That’s why they have acquired the expertise to exceed a client’s current performance in Customer Acquisition, Loyalty, and Retention.
- Revenue/Profitability Enhancement and CRM Optimization
CONNECT can help design and implement a business plan and strategy to balance a firm’s growth, revenue, and profit margin needs. Additionally, they offer comprehensive receivables management services.
CONNECT’s rates are customized and dependent upon each customer’s and clients’ sought services. Connect with them today to find out about service estimates and how they can help boost your business.
How Connect outshines its competition
Connect USA always ensures that it delivers the ultimate customer experience aligned with every business strategy.
Their team is led by seasoned professionals from some industries coming together to create new and innovative solutions.
They have a championship road race team focused on ensuring everything is in place to achieve employees’ and clients’ success. Together, they have the mission to strive for excellence, associate development, and attain global responsibility.
Jose Moreno (Executive Director)
Jose Moreno is an experienced BPO Operations Director with a successful history of working in the outsourcing/offshoring industry.
He is also skilled in Startup and Operations Management, Customer Satisfaction, PCI and Data Protection Protocols, Contact Centers, Management, WFM, Leadership Development, and Business Intelligence.
Connect reviews and comparisons
“CONNECT has really helped us in our implementation and growth processes with their first-class systems and security available 24/7. CONNECT has done a fantastic job providing excellent staff with awesome abilities. I am looking forward to growing our business with them.”
–Amalia Mendoza, Logistics Manager
Connect’s contact information
Connect’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call (239) 214 8873 Ext. #800.