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4.0/5 • Glassdoor rating


“Concentrix was founded in the year 2006 and operates as a fully-owned subsidiary under SYNNEX Corporation. This business services firm has its headquarters in Fremont, California. It was established with the objective of helping clients find their unique position in the marketplace, improve functional efficiency and accelerate growth.

The key services offered by Concentric include the following:

Customer Lifecycle Management: Offering a scalable “personalized enterprise” for enhancing customer experience, productivity and revenue. Concentric believes that the enterprises need to invest in digitalization to help customer get access from their multiple-channel world.

Marketing Solutions: Algorithmic and analytics personalization helps drive more meaningful customer interactions. Concentric aids data-driven optimization that plays a critical role in elevating marketing communications.

IT and Consulting: Concentrix helps businesses by designing solutions useful in strategies for business application integrations, system architecture, legacy migrations as well as cloud enablement.

Product Development: While serving as the technology partner for businesses, Concentric offers support to the complete software product lifecycle. It helps clients in design (architecture, mystery shopping, prototyping etc,) as well as in usability engineering and agile development.

In addition to these solutions, Concentric also offers various other services including process optimization and customer interaction automation.



Public or Private


Seats or staff



Over $5 bil.





Chris Caldwell , President and CEO

Year Founded


Countries of fulfillment




Contact information


About Concentrix: Review and comparison

Concentrix is an IT company providing technology solutions to clients worldwide with its headquarters in Fremont, California. This BPO firm also provides services in Brazil, China, Japan, and South Korea. They specialize in design, marketing, business processes, and customer management solutions. 

Concentrix is an award-winning company that was founded in 1983 and has expanded to serve a large number of industries, including automotive, banking, healthcare, insurance, energy, travel, and retail. 

Concentrix acquired three companies in its nearly 40-year history and has employed more than 10,000 workers worldwide with more than $5 million in total assets. This BPO company has two major investors known as FA Technology Ventures and Boston Millennia Partners.

Concentrix Outsourcing

This company is incredibly innovative and aims to deliver products beyond the imagination of its customers. Concentrix seeks to bring people and technology together for the common good to provide a superior customer experience.

This firm works with clients throughout the United States and Canada. This international BPO provider also serves clients in dozens of countries in Latin America, Europe, and the Asia-Pacific region.

Concentrix’s BPO services and pricings

Concentrix provides global clients with the following dynamic services and products:

  • Marketing solutions
  • Design and mobility services
  • Digital self-service solutions
  • Automation and optimization technologies
  • Technology and systems integration services
  • Analytics and consulting services
  • Customer engagement services
  • Gig services

Best of all, this BPO firm provides technology solutions to a wide variety of industries ranging from media and communications to tourism, energy, and healthcare.

Concentrix’s pricing

Concentrix’ products and services are available for custom pricing, because the cost depends greatly on the needs of its clients. The costs will depend on the amount of time and resources spent on each client and the type of services they need. 

With customers around the globe, there are prices associated with time differences and distance, especially in terms of shipping costs.

How Concentrix outshines its competition

Concentrix stands out through “crafting engaging experiences and driving digital transformation” to help their clients solve problems and create value. 

Their customer feedback management solution has been touted as an impressive force by an independent research firm, and they’ve won the Customer Product of the Year and Disruptive Partner of the Year in the prestigious IMEA Partner Awards. 

Furthermore, Concentrix has been recognized for benefiting the healthcare and pharmaceutical industry with superior service innovation. 

Key executives

Chris Caldwell (President and CEO)

Chris Caldwell has spent nearly a year working as President and CEO. Beforehand, Caldwell spent more than a decade on the Board of Directors of multiple companies. He was also Executive Vice President of EMJ Data Systems and CEO of Coral Technologies Inc. 

Sarah Cassidy (Vice President, Brand Marketing and Communications)

Sarah Cassidy has spent nearly eight years working her way up to Vice President of Brand Marketing and Communications. Previously, Cassidy was Managing Director of Swish Kids Ltd.

Concentrix reviews and comparisons

The employee reviews for this business rave about how this company is an excellent place to work with “lots of great people” and “generous PTO, benefits, [and] high pay.” 

Customers are also pleased with the services from this firm with one client being “pleased with their team’s willingness to ask questions [and] learn about our business.”

We recommend a comparison of Concentrix with other mid-size international BPO providers. 

Concentrix’s contact information

Concentrix’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 15852185480.


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