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Centro MENA

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About

Centro Global Solutions is a multinational boutique provider of customer contact solutions and business process management. Centro Global Solutions provides call center and business process outsourcing services in North America, Europe, Middle East and Asia Pacific regions. Comprised of the most passionate employees, the Company serves a wide range of clients. Our clientele ranges from startups to large-sized businesses primarily in the healthcare, automotive and telecommunications industries. The main philosophy of the company is to invest in its’ people; this has been the main driver of our success to-date.

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

1.7

Site traffic

497

OA ranking

-

Glassdoor rating

3.4

CrunchBase ranking

-

Details

Executive

-

Year Founded

2009

Countries of fulfillment

-

Sectors

-

Contact information

18552700699

https://centrogs.com/

Social media

About Centro MENA: Review and comparison

Centro (or Centro CDX) is a multinational boutique BPO provider based in Winchester, Virginia in the United States. Founded in 2009, the company currently has between 1,001 to 5000 employees.

Providing support to a variety of business models, Centro works with start-up companies as well as large businesses. Services are offered in North America, Europe, the Middle East, and the Asia Pacific region.

They service a vast range of industries, including automotive, banking, education, fast-moving consumer goods, gaming, healthcare, information technology, logistics, retail, technology, telecommunications, and travel and tourism.

Centro MENA Outsourcing

Centro’s customer experience focuses on the acquisition and retention of customers as well as building the value of customer relationships. Their digital experience team offers technology consulting services and implementation solutions.

Marketing services help companies with brand identity and design, media buying and planning, and public relations. They also provide support with printing and production, search engine marketing, and social media marketing. 

The business also has a Facilities Management department that offers helpdesk services, kitchen services, and office leasing. They also provide property infrastructure setup, staffing services, and security setup.

In their Contact Centre department, Centro offers well-trained, multilingual agents who work with the latest technology to provide fast response times. Their services include appointment setting, back-office support, order management, reservations, technical support, and telemarketing.

Centro also provides human resources outsourcing services. These supports include learning and development, payroll and personnel, talent acquisition, and workforce management.

Centro MENA’s BPO services and pricings

The company offers a wide range of services in these three areas:

Customer Experience (CX)

  • Omni Channel Contact Centre
  • Human Resources Outsourcing
  • Marketing
  • Facilities Management

Digital Experience (DX)

  • Big Data
  • Artificial Intelligence (AI)
  • Customer Relation Management
  • Ecommerce
  • Custom Development
  • Smart Cities

Health Care

  • Revenue Cycle Management
  • Medical Billing
  • Credentialing Services
  • Front Office Services

Centro’s pricing

Centro will work with you to determine the best services for your business needs that also suit your budget. Pricing will vary depending on what type of support is required: Customer Experience, Digital Experience, Health Care, or a mix of all three options.

How Centro MENA outshines its competition

Centro is “redefining excellence” by offering comprehensive solutions based on a combination of the right people, the best technology, and new innovations, including:

  • Flexible pricing models to best suit your business needs
  • Continuous improvement and reliable services
  • Customized KPI dashboards
  • Customer tracking feedback
  • Secure and compliant solutions

This company provides free consultations to businesses to determine how they can best address their needs.

Key executives

Sean Farag (CEO)

Sean Farag is the CEO and has been with the company for 13 years. He has a background in Systems Engineering and over 20 years of experience in multinational business. A serial entrepreneur with an extensive leadership portfolio, he has a thorough understanding of market needs and dynamics. 

Centro MENA reviews and comparisons

Centro is a dynamic BPO solutions provider in Virginia. While we do not have any reviews for Centro at this time, we recommend comparing the company to other midsize providers in the southeast United States. 

Centro MENA’s contact information

Centro MENA’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 18552700699.

References

https://www.crunchbase.com/organization/centro-global-solutions

https://www.glassdoor.com/Overview/Working-at-Centro-Global-Solutions-EI_IE701554.11,34.htm

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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