Centro CDX news, podcast & articles
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Overview
Headquarters
21515 Ridgetop Circle, Suite 120, 20166, Sterling, Virginia
Public or Private
private
Seats or staff
500-999
Revenue
$100 mil. - $250 mil.
Industries
About Centro CDX: Review and comparison
Centro Global Solution provides innovative solutions to all of your contact center and BPO needs.
The company began operations in 2009 and currently has between 1,000 and 5,000 employees. Centro Global Solutions operates out of its Winchester, VA, headquarters, where its knowledgeable team provides top-quality assistance to countless clients and brands.
This multinational boutique BPO agency provides exceptional customized services and superior customer experience. Furthermore, “passionate employees…” who “…passionately serve a wide range of clients” comprise Centro Global Solutions’ talented team.
With over a decade of experience, Centro Global Solutions has expanded its operations over the years. The company now provides BPO services in North America, Europe, the Middle East, and the Asia Pacific regions. The company’s last reported revenue was an impressive $155 million.
Centro CDX Outsourcing
Centro Global Solutions uses innovative CX technology to provide specialized services tailored to each client’s needs. The world of customer care is constantly evolving, and Centro Global Solutions is leading the way with its state-of-the-art services.
The company provides customer support and engagement through a variety of methods, including phone, email, webchat, video chat, and social media.
Centro CDX’s BPO services and pricings
Centro Global Solutions provides services for clients that cover a range of industries, such as:
- Retail and e-commerce
- Automotive
- FMCG
- Healthcare
- Technology
- Telecom
- Travel and tourism
- Gamings
Centro Global Solutions provides clients working within these industries with a range of specialized and innovative BPO solutions. These services include, but are not limited to:
Retail & eCommerce | Technology
- Sales, product usage, and billing support
- Customer care
- Loyalty program management
- Troubleshooting
- Product returns and recalls
Automotive
- Analytics
- Roadside assistance programs
- Maintenance reminders
- Warranty support
- BDC
FMCG
- Brand visibility programs
- Digital consumer engagement
- Real-time reporting and analytics
- Promotional activity solutions
- Online merchandising
Healthcare
- Reporting and analytics
- Revenue cycle management
- Technology implementation
Telecom
- Technical support
- Billing inquiries
- Customer retention
- Mobile and wireless support
- Call overflow
Travel and tourism
- Hotel bookings management
- Ticketing
- Pre-sales chat
- Quotes and packaging
- Travel updates
Gaming
- Phone and social media support
- Email and chat support
- Virtual reality
Centro Global Solutions pricing
The pricing of each service will largely depend on each customer’s individual needs. The company provides customized service packages tailored to each client. However, the company does offer prospective customers a free consultation.
How Centro CDX outshines its competition
What makes Centro Global Solutions one of the top-performing BPO services out there? Their commitment to building long term relationships with their clients by:
- Providing customized care options
- Capitalizing on a skilled team that encompasses four continents
- Leveraging their combined depth of experience
The company has continued to grow since it began in 2009, and it’s not stopping anytime soon.
Key executives
Sean Farag (CEO)
Sean Farag has been the CEO since the company’s inception in 2009. He brings over two decades of experience within global enterprises.
Centro CDX reviews and comparisons
Centro Global Solutions offers boutique solutions to the BPO service industry. While there are no customer reviews, the company is continuing to grow both in size and revenue. Furthermore, Centro Global Solutions has many positive employee reviews on both Indeed and Glassdoor.
Centro CDX’s contact information
Centro CDX’s main headquarters is located in:
21515 Ridgetop Circle, Suite 120, 20166, Sterling, Virginia Further, you may virtually reach out the company through the following contact information:
Website https://www.centrocdx.com
Facebook https://www.facebook.com/Centrocdx
In addition, you may email them at [email protected] or call (800) 903-4283.
References
https://www.glassdoor.com/Overview/Working-at-Centro-Global-Solutions-EI_IE701554.11,34.htm
https://www.crunchbase.com/organization/centro-global-solutions
Independent
