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Centro CDX

3.7/5 • Glassdoor rating


Centro CDX is a global business process outsourcing company that offers data intelligence & digital transformation solutions besides business process outsourcing services across North America, Europe, the GCC, and Africa.


21515 Ridgetop Circle, Suite 120, 20166, Sterling, Virginia

Public or Private


Seats or staff



Unknown / Non-Applicable

  • BPO
  • BPO industry
  • Education
  • Entertainment
  • Food & Beverage
  • Game Dev & Support
  • Healthcare
  • IT Services and IT Consulting
  • Retail
  • SaaS
  • Software Tech/IT
  • Transportation



Hesham Farag, CEO

Year Founded


Countries of fulfillment
  • Egypt
  • Philippines
  • Saudi Arabia
  • United Arab Emirates
  • United States
  • Admin Support
  • Build-Operate-Transfer
  • Customer Service
  • Full service BPO
  • Human Resource & Legal
  • Office Leasing
  • Output-based
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Specialized BPO Vertical
Contact information

(800) 903-4283

About Centro CDX: Review and comparison

Centro Global Solution provides innovative solutions to all of your contact center and BPO needs. 

The company began operations in 2009 and currently has between 1,000 and 5,000 employees. Centro Global Solutions operates out of its Winchester, VA, headquarters, where its knowledgeable team provides top-quality assistance to countless clients and brands.

This multinational boutique BPO agency provides exceptional customized services and superior customer experience. Furthermore, “passionate employees…” who “…passionately serve a wide range of clients” comprise Centro Global Solutions’ talented team.

With over a decade of experience, Centro Global Solutions has expanded its operations over the years. The company now provides BPO services in North America, Europe, the Middle East, and the Asia Pacific regions. The company’s last reported revenue was an impressive $155 million. 

Centro CDX Outsourcing

Centro Global Solutions uses innovative CX technology to provide specialized services tailored to each client’s needs. The world of customer care is constantly evolving, and Centro Global Solutions is leading the way with its state-of-the-art services. 

The company provides customer support and engagement through a variety of methods, including phone, email, webchat, video chat, and social media.

Centro CDX’s BPO services and pricings

Centro Global Solutions provides services for clients that cover a range of industries, such as:

  • Retail and e-commerce
  • Automotive
  • FMCG
  • Healthcare
  • Technology
  • Telecom
  • Travel and tourism
  • Gamings

Centro Global Solutions provides clients working within these industries with a range of specialized and innovative BPO solutions. These services include, but are not limited to:

Retail & eCommerce | Technology

  • Sales, product usage, and billing support
  • Customer care
  • Loyalty program management
  • Troubleshooting
  • Product returns and recalls


  • Analytics
  • Roadside assistance programs
  • Maintenance reminders
  • Warranty support
  • BDC


  • Brand visibility programs
  • Digital consumer engagement
  • Real-time reporting and analytics
  • Promotional activity solutions
  • Online merchandising


  • Reporting and analytics
  • Revenue cycle management
  • Technology implementation


  • Technical support
  • Billing inquiries 
  • Customer retention
  • Mobile and wireless support
  • Call overflow

Travel and tourism

  • Hotel bookings management
  • Ticketing
  • Pre-sales chat
  • Quotes and packaging
  • Travel updates


  • Phone and social media support
  • Email and chat support
  • Virtual reality

Centro Global Solutions pricing

The pricing of each service will largely depend on each customer’s individual needs. The company provides customized service packages tailored to each client. However, the company does offer prospective customers a free consultation. 

How Centro CDX outshines its competition

What makes Centro Global Solutions one of the top-performing BPO services out there? Their commitment to building long term relationships with their clients by:

  • Providing customized care options
  • Capitalizing on a skilled team that encompasses four continents 
  • Leveraging their combined depth of experience

The company has continued to grow since it began in 2009, and it’s not stopping anytime soon.

Key executives

Sean Farag (CEO)

Sean Farag has been the CEO since the company’s inception in 2009. He brings over two decades of experience within global enterprises.

Centro CDX reviews and comparisons

Centro Global Solutions offers boutique solutions to the BPO service industry. While there are no customer reviews, the company is continuing to grow both in size and revenue. Furthermore, Centro Global Solutions has many positive employee reviews on both Indeed and Glassdoor. 

Centro CDX’s contact information

Centro CDX’s main headquarters is located in:

21515 Ridgetop Circle, Suite 120, 20166, Sterling, Virginia

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (800) 903-4283.


Centro CDX news, podcast & articles

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Centro CDX videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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