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Capability BPO

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Many BPO’s are that in name only, they wear the title for credibility, but with most of their focus in the wrong place. We, on the other hand, have built our business outward from a powerful BPO core. Our full call centre functionality is the result of our success, not its starting point. We have in fact been in the business of helping your business since 2008. Which means we have the experience you need.



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Mark Essey, CEO

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Contact information

(031) 003 6350

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About Capability BPO: Review and comparison

Capability BPO offers debt recovery solutions and outsourcing services for a wide range of businesses. The firm provides high-quality, professional services from the company’s call center facilities. Capability BPO focuses on debt recovery plans for public and privately-owned companies and organizations with results-driven strategies.

The firm creates effective solutions for every type of business and quality training for staff and teams. Capability BPO is a member of the BEPESA and ADRA.

Capability BPO Outsourcing

The firm was established in 2018 and employed over 200 staff, located in eThekwini, KwaZulu-Natal, South Africa. Capability BPO has four additional office locations in Romania, Albania, Suriname, and the Netherlands.

Capability BPO provides debt collection services globally in multiple languages, including Spanish, Dutch, German, English, Italian, and French. Each client’s portfolio is individually assessed to determine the best plan of action and collection strategy for every business or organizational model.

Capability BPO’s BPO services and pricings

Capability BPO offers innovative ideas and solutions for global businesses, organizations, and start-ups, with a wide range of support and services, including:

  • Multilingual staff
  • Flexible scheduling
  • Customizing programs for each client
  • Project management
  • Legal process outsourcing
  • Helpdesk
  • Sales and lead generation
  • Finance and accounting outsourcing
  • Multiple support systems including web, voice, chat, email, and text
  • Developing and building strong relationships with partners and clients
  • Highly skilled and certified staff
  • Solid management and team framework

The firm works closely with clients to provide the best services for every business’ strategy. This process includes life-cycle management and many channels of support for a wide range of organizations and businesses.

Capability BPO’s pricing

The firm’s pricing is based on each client’s individual needs and company strategy. Capability BPO offers a convenient contact form on its website to request an estimate.

How Capability BPO outshines its competition

Capability BPO offers competitive services that are cost-effective and flexible for any business. The firm features a robust governance framework and excellent experience for every size and type of business, including:

  • Quickly growing and developing the company’s resources and knowledge
  • International locations and unlimited options to customize services for clients
  • Consistent, high-quality service and support
  • Well-trained staff and teams for every company and organizational solution
  • Versatile channels for customer support and innovative technology

Capability BPO offers a flexible platform for every type of business model for debt collection, customer service, and back-office support.

Key executives

Mark Essey (CEO)

Mark Essey has been the CEO of Capability BPO since the firm was founded in 2018. He’s currently the CEO of Debt-IN since 2008 and serves as the Learning Chair for the Entrepreneurs’ Organization. 

Essey previously served as Asset and Finance Manager at Flanagan & Gerard from 2006 to 2008. He graduated with an ACMA in Accounting and Finance from the Chartered Institute of Management Accountants in 1999.

Capability BPO reviews and comparisons

Capability BPO provides consistently excellent service for a wide range of clients.

Marco Michielon, CEO of 7G Digital Media, states: “Back in 2018 when we founded 7G Digital Media, our new strategic marketing agency, we outsourced the onboarding of new customers at Acca19, powered by Capability BPO, based on their solid telephone outbound B2B experience. The decision worked! We can attest to the success of the solution, in both reducing onboarding costs and in building up our presence in segments like SME and SOHO.”

Capability BPO’s contact information

Capability BPO’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

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In addition, you may email them at [email protected] or call (031) 003 6350.


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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