BizJuice

BizJuice is a consulting partner for contact center leaders worldwide. Headquartered in Atlanta, Georgia, the company brings deep industry expertise and strategic insight to every engagement. 

BizJuice connects organizations with top-tier talent, proven processes, and advanced technologies to elevate contact center performance across every level of operation.

The BizJuice team specializes in a wide range of core areas, including sales and marketing, operations management, technology selection and integration, human resources, finance, training, quality assurance, and executive consulting. 

They also provide expert guidance in site selection, performance dashboards, and gamification strategies so contact centers can enhance both employee engagement and business outcomes.

BizJuice saves companies valuable time and resources as it curates and vets best-in-class solutions. 

Every recommendation is customized to match the client’s unique goals, operational model, and growth strategy. This personalized approach allows organizations to make smarter decisions, streamline operations, and boost overall efficiency.

BizJuice stands out as a results-driven resource for contact centers seeking practical, scalable solutions. Through trusted partnerships and innovative thinking, the company supports long-term success in a competitive, fast-paced industry.

The BizJuice team are experts in the following service areas:

• BPO Outsourcers – BizJuice helps US businesses find the right BPO partners from hundreds of global options. Its team of specialists offers free guidance to match companies with trusted, high-value outsourcers that fit their goals and operations.
  

• Technologies – Identify, evaluate, and implement the right technology to support growth and efficiency. As tools evolve rapidly, BizJuice’s experts stay ahead of trends to recommend solutions that drive revenue, cut costs, and improve customer experience. It provides hands-on support to match each client with technology that fits their unique needs and goals.
  
  • ACD
  • WFM
  • QA
  • IVR
  • Omni-Channel
  • RPA
  • A.I.
  • Performance Dashboards
  • Supervisor/Management Tools
  • Gamification

• Consulting Services
  
  • Strategic Planning / 7-T Success System
  • Marketing
  • Sales
  • Operations
  • Technology planning and execution
  • Site selection and management
  • Financial Management
  • H.R / Payroll / Benefits
  • Telecommunications infrastructure design, billing, bill auditing

• Training Resources
  
  • Executive level training
  • Frontline agent training
  • Supervisor training
  • Common call center technologies
  • Sales (prospecting, lead generation, relationship-building, closing)
    

• Staffing & HR
  
  • Recruiting efforts
  • Interviewing (technologies, techniques)
  • Market/role compensation analysis
  • On-boarding
  • Payroll systems and processes
  • Benefits
    

• Biz Development
  
  • Marketing strategy and planning
  • Social/digital marketing
  • Website design and build
  • Tradeshow strategy, booth design and build
  • Collateral materials, sales decks, white papers
  • Lead generation and qualification
    

• Workstation Transformation – BizJuice also helps contact centers improve performance by modernizing workstations with AI, IVR, chatbots, updated performance systems, and cost-effective voice/data solutions.

• 7-T Success Systems – ​​BizJuice has partnered with TouchPoint One to offer tailored leadership training for contact center teams. Their 7-T Success System gives new supervisors the tools and skills to lead effectively, filling a critical gap in frontline management development.

BizJuice’s pricing

BizJuice provides customized, transparent pricing based on each client’s needs. Contact its team directly for a tailored quote.

BizJuice supports contact centers by reducing voice and data expenses by 25-45% through partnerships with top-ranked consulting and broker providers who leverage volume buying power. 

It also continuously collects insights from global contact center leaders to connect clients with the best industry resources.

Partnering with BizJuice means taking full advantage of the following:

• Access to vetted, high-quality outsourcers, technology, and consulting services tailored to specific business needs.

• Support as the starting point for major projects, from partner selection to performance management and employee engagement tools.

• Monthly confidential surveys gather industry data and trends, providing clients with valuable benchmarks and insights for informed decision-making.

• A commitment to delivering actionable market intelligence that helps contact centers stay competitive and efficient.

As you can see, BizJuice combines cost-saving strategies with expert resources, driving smarter investments and operational excellence for contact centers worldwide.

Casey Kostecka (Founder)

Casey brings over 35 years of experience in the contact center industry. He has a strong history of enhancing operational performance, customer satisfaction, and business results across organizations of all sizes worldwide. 

Casey empowers contact center leaders through proven tools and strategies to drive excellence. He is also the author of the award-winning book, 7-T Success System – Leaders Aren’t Born, They’re Made, which offers a comprehensive framework for building high-performing teams and organizations.

BizJuice’s official website features testimonials from satisfied clients highlighting their positive experiences:

“BizJuice introduced us to their top three recommended performance dashboard solutions. We were aware of two of the organizations, but not the third, which ended up being the perfect solution for our needs, and the least expensive. Without BizJuice, we would have spent twice as much money for a lesser product.” – CEO, BPO/Outsourcer

“We always need to show our executives and clients how our attrition compares to other contact centers, but never had a place to go to find competitive attrition data. Thanks to BizJuice, we now have the comparative data we need – and the tools to fight attrition!” – COO, International BPO/Outsourcer

BizJuice’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

Website https://www.bizjuice.com

LinkedIn N/A

Facebook N/A

In addition, you may email them at [email protected] or call 800.705.7746.