Welsend Global Services Inc.

Founded in 1993, Welsend began its vibrant journey as a paging service provider. In 2004, we reimagined ourselves as a dedicated BPO service provider, placing a keen focus on Contact Center services. We laid the groundwork of this transformation with our inaugural delivery site nestled in the city of Weifang, Shandong province, China.

Throughout the years since, Welsend’s commitment to client focus and continuous learning and improvement has been instrumental in its development. The company has been recognized by its clients and the BPO industry, acquired various certificates, and achieved prestigious awards.

By 2022, Welsend’s presence permeated across China with 33 delivery sites across 17 cities in 6 diverse provinces. Our team expanded exponentially, with over 13,000+ dedicated individuals driving our vision forward.

What Welsend Global Services Inc. offers its clients

We have firmly established our foothold in the competitive landscape of China’s BPO sector. Our comprehensive customer engagement solutions have been embraced by the country's leading companies across a spectrum of industries: from Internet-based services, manufacturing, financial services, to tourism.

How Welsend Global Services Inc. outshines the competition

We are also proving ourselves as a formidable contender against established international BPO suppliers as we have managed to secure significant partnerships with internationally recognized brands, further reinforcing our industry standing.

Our dedication to customer experience management was recognized as “Aspirant” in Everest Group Customer Experience Management (CXM) in APAC PEAK Matrix®Assessment 2022.