ASK Telemarketing, Inc.

ASK is a professional inbound customer care center based in Montgomery, Alabama. Founded in 1992 as ASK Telemarketing, the company evolved from its outbound roots to focus exclusively on inbound customer service. 

Today, ASK delivers high-quality customer care steeped in authentic Southern hospitality—a core value that defines its service culture.

ASK serves clients across diverse industries. It provides business process outsourcing (BPO) solutions that elevate customer satisfaction and foster lasting brand loyalty. The Montgomery team brings decades of experience and a deep understanding of personalized support, helping businesses stand out through meaningful customer interactions.

ASK’s strength lies in its ability to blend courteous, efficient service with detailed knowledge of each client’s operations. This approach yields stronger customer engagement, enhanced retention, and tangible business outcomes. 

From handling inquiries to resolving issues with professionalism and warmth, ASK acts as a true extension of your brand.

ASK sets a higher standard in the customer contact industry by prioritizing consistency, quality, and connection. 

Businesses looking to deliver a standout customer experience turn to ASK for dependable, people-focused support that reflects the charm and professionalism of the American South. 

This prominent third-party solutions provider caters to businesses across various sectors, including Banking & Financial, Energy & Utilities, Retail & E-commerce, Medical Devices, Telecom & Broadband, Travel, Hospitality, Cargo, Education, and HVAC. 

ASK’s services and pricings

ASK offers the following customer support services in different sectors:

• Multichannel Customer Support
• Inbound Call Center Services 
• Outbound Call Center Services 

ASK recently introduced Office Assist, a service designed to expand client teams and enhance interactions with customers and prospects. Developed in partnership with insurance agents, Office Assist delivers friendly, reliable support that reflects the neighborly care customers expect. 

With this new service, ASK helps businesses provide a more personal and approachable customer experience.

ASK’s pricing

ASK offers customized pricing based on each client’s specific needs and service goals. By combining expert customer care with cost-effective solutions, ASK helps businesses improve support while reducing expenses. 

Clients can choose from flexible service options designed to boost satisfaction and retention.

Contact ASK directly, through its website, to learn more about pricing and service plans, businesses are encouraged. The team is ready to discuss tailored solutions with the same Southern hospitality that defines their customer care experience.

ASK stands out in the customer care industry by combining personalized service with data-driven performance. Its omnichannel solutions are customized to each client’s needs, whether for startups or Fortune 500 companies.

Growing businesses can fully leverage the following:

• Faster Call Resolution. ASK’s trained agents resolve issues quickly, improving customer satisfaction.
  
• Real-Time Performance Tracking. Clients gain visibility into key metrics, such as talk time, hold time, and first-call resolution.
  
• Low Agent Turnover. ASK maintains a stable, experienced team to deliver consistent service.
  
• Pay-Per-Use Model. Businesses only pay for what they use, maximizing productivity and managing costs.
  
• Improved CSAT and NPS Scores. ASK’s service model yields measurable improvements in customer satisfaction.

ASK provides customer care that drives real results and long-term growth by using responsive department managers and intelligent tools such as interactive scripting and reporting dashboards.

Rick Burley (Owner & President)

Rick brings decades of experience in software development, operations, and call center management. Before leading ASK, he held leadership roles in the medical distribution and publishing industries. 

For over 25 years, Rick has guided ASK with a people-first approach, focusing on service excellence, team growth, and client satisfaction.

ASK highlights genuine client testimonials that showcase the impact of its customized outsourcing solutions.

Here’s what clients have to say about ASK’s services:

“With how quickly we are growing, it’s a comfort to know ASK can keep pace. You couldn’t ask for more from a partner.”

– James Watts

“ASK became an immediate extension of our business. They served as the professional face to our customer, not just handling calls, but also representing our brand.”

– Michael Edwards

“Ask Telemarketing (Always Open) manages our company phones during non-business hours. They do a great job at making sure notices get relayed to management. Great Service!”

– Joyce H.

ASK Telemarketing, Inc.’s main headquarters is located in:

5665 Carmichael Road, 36117, Montgomery, Alabama, United States

Further, you may virtually reach out the company through the following contact information:

Website https://www.asktelemarketing.com

LinkedIn https://www.linkedin.com/company/ask-telemarketing/

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