Back Office Betties Outsourcing
Back Office Betties is a virtual receptionist service founded in 2014 by founder and CEO Emily LaRusch. The Back Office Betties take away the hassle of endless, everyday phone calls and office distractions for small firms in the legal industry.
While Back Office Betties were not always strictly in the legal industry, Emily LaRusch decided it was time to focus solely on one industry when they were having difficulties becoming learned in all their clients’ businesses and offerings.
Making the change to solely focus on one industry has allowed the Back Office Betties to help callers better and answer their questions in a timely and knowledgeable manner. The Back Office Betties screen for solicitors, complete client intakes and become quick experts for whatever law firm or legal company being represented.
The Back Office Betties host a Legal Receptionist Training Program to ensure all team members remain knowledgeable of various legal terms and conditions. By safeguarding the receptionists who are well learned in the industry, the Back Office Betties offer a service that is hard to beat.
Back Office Betties’s BPO services and pricings
The Back Office Betties receptionists are available Monday – Friday, 5:00 am – 5 pm PST, with after-hours callers directed to the clients’ voicemail. These voicemails are delivered via email in a .wav format and are available to the represented firm. While headquartered in Scottsdale, AZ, the Betties team works remotely from AZ, CA, FL, and TX and serves the United States and Canada.
Key services include:
- Call Answering
- Call Forwarding
- Appointment Scheduling
- Appointment Reminders
- Virtual Receptionists
- Law Firm Virtual Receptionists
- Answering Services
The cost of service will vary based on monthly usage. Therefore, larger firms will receive a higher invoice than smaller firms. Back Office Betties offer a free 7-day trial for new clients as a way to gauge an estimate on what their monthly usage will average. The average spend for the service ranges from $450 – $550 per month.
How Back Office Betties outshines its competition
The Back Office Betties promote a no-hold guarantee where they will never place your calls on-hold to grab another call, a 90-minute guarantee where outbound call requests will be made and responded to within the initial 90 minutes. Any account changes will be live within 24-hours.
With the promises, the legal training process, and services offered, Back Office Betties provide a competitive service for small firms in the legal industry.
The Back Office Betties are composed of 11-50 employees, most of which are stationed remotely in AZ, CA, FL, and TX.
Executive team members stationed in Scottsdale, AZ, include:
- Emily LaRusch (CEO)
- Kory Underdown (Marketing Manager)
- Chelsea Burnham (Reception Team Manager)
- Amber Harp (Client Concierge)
- Rachel Bauer (Operations Support Specialist)
- Elena Lujam (Growth Solutions Strategist)
- Katelyn Koplan (Chief Operating Officer)
Back Office Betties reviews and comparisons
Reviews of the Back Office Betties prove positive as clients boast about the friendly attitude and professionalism portrayed by the receptionists. The Betties are known for understanding their clients’ businesses and for their genuine attitudes and fast replies. The knowledge held by the receptionists gives off a sense of preparedness for any questions that may come up during a phone call.
The Back Office Betties have been featured in BBC Worklife, Business News Daily, FAIRY GODBOSS, and Peak Sales Recruiting.
Back Office Betties’s contact information
Back Office Betties’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call (800) 958-8591.