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3.1/5 • Glassdoor rating


Answer4u, the UK’s fastest growing 24/7 Telephone Answering Service was launched in 2004 by the ICS Group Ltd.

Answer4u offers both SME and corporate sized businesses personal and professional call answering by our own Personal Reception Team trained to answer your calls, in your company name, whenever you need them to.

All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine.


Pinfold House, Talbot Street, NG1 5GL, Nottingham, Nottinghamshire

Public or Private


Seats or staff



$10 mil. - $25 mil.

  • Construction Renovation
  • Consumer Services
  • Ecommerce
  • Energy
  • Financial Services
  • Government
  • Healthcare
  • Legal
  • Public Utilities
  • Real Estate
  • Retail
  • Utilities



Stuart Wilson, Chief Executive Officer

Year Founded


Countries of fulfillment
  • United Kingdom
  • Customer Service
  • Full service BPO
Contact information

0800 822 3344

About Answer4u: Review and comparison

Answer4u is a third-party call service company with a stellar reputation. They are the UK’s leading telephone answering service and have been in the industry for several years. They help clients set goals for growth and customer management, which their team of customer service professionals executes with attention to detail.

Answer4u Outsourcing

Answer4u is very sensitive to the stress that comes with outsourcing your calls. For this reason, they take their time hiring only the best employees with years of experience in the call service and customer support industry. So you can feel confident outsourcing your calls to one of their many UK call centers. 

Answer4u’s BPO services and pricings

Answer4u has many different call service packages you can choose from. The cost of using their services starts at $1.19 per call answered and goes up from there, depending on your business size and needs. Their service packages can be found below:

  • Virtual Receptionist Service
  • Flexi Virtual Assistant Service
  • Virtual PA Diary Management Service
  • Outsourced Customer Service
  • Inbound Telemarketing
  • Out of Hours Call Handling
  • Emergency Call Handling
  • Bespoke Services
    • Order-taking call center service
    • Sales literature request call handling
    • Media and Advertising
    • Business critical call center services
    • Help desk support services
    • Email handling inbox management

If you choose to explore Answer4u’s services, you can set up a consultation with one of their sales managers and explain your needs. By the end of this call, you will have a preliminary strategy for handling your business’s calls and a quote for the cost of their call services.

How Answer4u outshines its competition

Answer4u is much better than many of its competitors because they accommodate each customer differently, ensuring the strategies are ideal for your company. They’re one of the best UK call service companies, and below are just a few of the ways they stand out in the industry: 

  • Tailors their services to suit any requirements your company requests
  • They answer calls for 24-hour 
  • Different levels of call services are available
  • Friendly and professional employees
  • Consultations with a sales manager to develop a strategy 

As you can see, this is not a company you just signup for. They want to understand your business and its needs so they can develop the best method for supporting your customers and team.

Key executives

  • Theodora Tsoli (CEO)

Theodora Tsoli became Answer4u’s CEO in October 2020 and has since made big moves to increase efficiency without compromising quality and care. She is business savvy and excellent at helping Answer4u clients find new ways to boost their business and keep customers happy.

  • Stuart Wilson (GM)

Stuart Wilson has been the company’s general manager since October 2012 and is dedicated to improving their services consistently, so their clients always get the most advanced tactics and technology. He’s passionate about customer service and helping businesses expand by outsourcing call services.

Answer4u reviews and comparisons

With tons of five-star reviews on TrustPilot and similar websites, it’s easy to see why Answer4u is a wonderful choice for many businesses who need to outsource their call services, whether for sales or customer support.

Answer4u’s contact information

Answer4u’s main headquarters is located in:

Pinfold House, Talbot Street, NG1 5GL, Nottingham, Nottinghamshire

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 0800 822 3344.

Answer4u news, podcast & articles

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Answer4u videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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