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3.2/5 • Glassdoor rating


Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what they do, which is to make lives better one interaction at a time.

The company has 100,000 workforces strong and dedicated to delivering insanely great customer experiences to people all across the globe. Over the years, they partner with the world’s largest and most respected brands—embracing every day and every challenge with passion, performance, and possibilities.


  • The world’s largest provider of customer experiences to North American consumers.
  • 14 Countries. 130 Locations. Over 100,000 Employees. One Planet (for now).
  • Serving more than 200 Major Clients Worldwide, Including:
    • 4 of the top 5 wireless providers
    • More than half of Fortune 50 healthcare companies
    • 6 of the 10 largest banks
    • 5 of the world’s largest retailers
    • 3 of the world’s largest car manufacturers
    • 10 of the top 20 regulated utility companies
    • The largest airline on the Fortune 500 list


Public or Private


Seats or staff



Over $5 bil.





Raquel Zipagan, Vice President, Operation

Year Founded


Countries of fulfillment




Contact information

(+63) 2 717 7500

About Alorica: Review and comparison

Alorica is an innovative customer experience management and Business Process Outsourcing (BPO) services solution headquartered in Irvine, California. They have provided several customer care tools and services for companies of any size and industry since 1999.

This award-winning CX and BPO company commits to helping businesses manage their customers at every development stage, from acquisition to retention.

Since its inception, Alorica has expanded its services to around 100 offices globally and conducted over two billion customer interactions per year. The firm’s current company size is more than 10,000 workers, and its last reported revenue is $2.2 billion.

Alorica Outsourcing

The firm takes a customer-centric approach to provide customer experience management and BPO solutions through the most up-to-date technologies and optimized workload coverage for Fortune 500 companies. 

They also handle customer engagement through multi-channel platforms, including phone, email, and social media.

Additionally, Alorica ranked 1,684 on the 37th annual Inc 5,000 list, qualifying it as one of the nation’s fastest-growing private companies. Several organizations, such as ISG, IAOP, and NelsonHall, recognize it for its high-quality performance.

Alorica’s BPO services and pricings

Alorica is a dynamic outsourcing and offshoring provider that offers the following services:

  • Customer Care
  • BPO
  • Contact Center Services
  • Reverse Logistics
  • Multi-Channel Customer Support
  • Back-Office Support
  • Social Media Solutions
  • Net Promoter Score Improvement
  • Credit Reporting
  • Outbound and Inbound Sales
  • Lead Generation
  • Customer Analytics
  • Intelligent Automation
  • AI Chatbots

This firm also provides services for several industries, including communications, healthcare, technology, financial services, retail, gaming, consumer goods, media, entertainment, travel, hospitality, transportation, and logistics.

Alorica’s pricing

Alorica’s pricing depends on the client’s requirements and business needs. However, the firm assures that they can help companies reduce their contact center costs by 40% when applying for customer care outsourcing services.

How Alorica outshines its competition

This firm takes pride in providing the best customer experience for its clients’ audiences, regardless of the platform they use. Their formula for achieving these goals includes:

  • Selecting the right talent to manage teams
  • Using statistical algorithms and advanced analytics to optimize processes and increase revenues internally. 
  • Prioritizing training and development for all team members 
  • Using up-to-date technology to ensure safe and organized data storage
  • Committing to delivering the best results when solving clients’ problems
  • Creating new ways to improve team operations

Additionally, Alorica partners with and donates to several non-profit organizations to emphasize their philanthropic business culture.

Key executives

Raquel Zapagan (Vice President of Operations)

Raquel Zapagan has been Alorica’s Vice President of Operations since 2012. Zapagan is responsible for the daily operations of the firm’s teams and specializes in customer management.

Andy Lee (Chairman and CEO)

Andy Lee has been Alorica’s Chairman and Chief Executive Officer (CEO) since 1999. Lee also built one of the first cloud-based SaaS customer contact management applications and has a background in business finance. 

Alorica reviews and comparisons

Alorica is an innovative customer experience management and BPO solutions provider based in the US. Although we don’t have reviews for this firm, we recommend comparing it with other US-based BPO services specializing in high-quality customer experience management. 

We also recommend browsing the company’s case studies to see how much of an impression they left on their clients.

Alorica’s contact information

Alorica’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (+63) 2 717 7500.


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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