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Acquire BPO

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About

Acquire BPO is an award-winning, global business outsourcer with 7,000+ staff and 14-years’ experience in delivering deliver intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.

They have delivery capability in Melbourne, Manila and Santa Domingo and are the largest Australian owned outsourcer to the Philippines. Their offices in Melbourne, Sydney, Dallas and Manila have onshore Project and Client Relationship Managers that work closely with clients to ensure a successful outsourcing transition.  They collaborate closely with clients to understand their business enough to ensure the ongoing success of the program.

Acquire is an entrepreneurial business that is highly experienced in working with their partners to solve real-life problems quickly. A genuine partnership approach is at the heart of what they do. Their  teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business”.

They are Safe – They are Flexible – They Innovate

In addition to their Class A physical delivery locations, a comprehensive Work-from-Home environment operates across various countries. Their capability also includes back office processing automation and AI services.

Acquire BPO is a consistent leader in IAOP’s Global Outsourcing 100 list, winner for Best People Strategy & Culture at the Contact Centre Week Excellence Awards and Silver Stevie Winner for Company of the Year at the International Business Awards.

What Acquire BPO offers its clients

Their solution offering spans the entire customer lifecycle, helping clients find, acquire and grow their customer base, developing loyal relationships by delivering superior customer service and subsequent up-selling and cross-selling activities. They have an impressive track record of providing best-practice solutions across a wide range of industry verticals. Their global expertise, well-defined processes and continuous improvement approach is complemented by locally based Project and Client Services Management teams. Acquire has a proven record of building programs focusing on results with a flexible approach to commercial models so clients can select their level of involvement—from options such as setting up their business to full outsourced management of some or all project components; from Class A locations or Work-from-Home environments.

How Acquire BPO outshines the competition

- Values-driven employer of choice—developing and retaining talent to build high-performing teams.
- Proven operational performance from experienced onshore and offshore management teams also directed by a global executive team.
- Risk-free transition and hands-on focus through onshore-based Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers.
- Fully redundant infrastructure, onshore data storage in highly secure and stable locations, industry-leading integrated web applications
- Globally PCI-certified, SOC and HIPAA-attestated and compliant to standards including ISO/IEC 27001:2013.
- In-house Automation and Intelligence team providing holistic automation solutions from design, to implementation, to ongoing continuous improvements—ensuring companies leverage the latest technologies available to advance their business goals.
- Powered by world-leading technology, including Genesys' omni-channel platform and Segue, their proprietary, easy-to-use, low-cost, cloud-based contact center platform, to deliver seamless customer interactions.

Acquire BPO company structure

Privately owned by two Australian entrepreneurs with a background in running contact centers. Experienced executive leadership team with senior management in Manila, Melbourne, Santo Domingo and Dallas. The only Australian BPO in the IAOP Global Outsourcing 100.

Sample highlight service offering of Acquire BPO

Full-scale outsourced contact centre, back office, automation and AI services, enabling businesses to leverage the best global resources at at the right price. Flexible commercial models, Class A delivery locations, Work-from-Home capabilities available.

Headquarters

-

Public or Private

Private

Seats or staff

5,001-10,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

39

Site traffic

981

OA ranking

-

Glassdoor rating

3.2

CrunchBase ranking

-

Details

Executive

Scott Stavretis, CEO | Entrepreneur | Investor

Year Founded

2005

Countries of fulfillment

-

Sectors

-

Contact information

+61 3 9956 0000

https://acquirebpo.com

Social media

About Acquire BPO: Review and comparison

Acquire BPO is an innovative call center, back-office, and Business Process Outsourcing (BPO) services provider headquartered in Melbourne, Victoria, Australia. This firm has provided reliable and cost-effective outsourcing solutions since 2005. 

This award-winning BPO company prioritizes giving flexible call center solutions for global businesses across several industries. 

Since its inception, Acquire BPO has expanded its operations to 15 locations, spanning Australia, the United States, the Philippines, and the Dominican Republic. Its current company size is between 5,001 to 10,000 employees, and its last reported revenue is $1.48 billion.

Acquire BPO Outsourcing

This firm takes a customer-centric approach for optimizing costs and increasing business productivity with the latest world-leading communication technology, including omnichannel and cloud-based call center platforms.

Additionally, Acquire BPO is a proud member of the Philippines’ IT and Business Process Association (IBPAP) and partners with the global Direct Selling Association.

Acquire BPO’s BPO services and pricings

Acquire BPO is a dynamic outsourcing provider that offers the following services:

  • Customer acquisition 
  • Customer service
  • Customer retention
  • Data cleansing
  • Data entry
  • Finance and accounting
  • Payroll
  • Robotic process automation (RPA)
  • Voice biometric
  • Speech analytic
  • Ai solution
  • Payment processing and tracking 
  • KPO
  • Lead generation
  • Sales, telemarketing, and account management

The firm also offers services to several industries, such as financial services, education, healthcare, insurance, logistics and transportation, telecommunications, retail and consumer goods, technology, and eCommerce.

Acquire BPO’s pricing

Acquire BPO’s pricing depends on the client’s requirements and business needs. The more services they need for back-office operations, the higher the annual costs. However, their plans’ flexibility can accommodate whatever matches what the client wants. 

They offer three BPO engagement models for their clients: Comprehensive, Co-Sourcing, and AcquireHome.

How Acquire BPO outshines its competition

This firm takes pride in working with its partners to help them resolve their business issues and optimize their operations swiftly and cost-effectively. Their formula for success for the best call center and back-office solutions includes:

  • Using the most up-to-date technology for collaboration and communication.
  • Adhering to ISO/ISMS, SOC 1 & 2, and HIPAA compliance standards, and international data privacy regulations for secure transactions with their clients.
  • Selecting the most qualified team members for the company’s ever-improving intelligence and automation divisions.
  • Offering full outsourcing, partial outsourcing, and remote outsourcing service options to enhance a client’s workflow.

In addition, Acquire BPO is one of the most internationally-respected organizations in the United States, Australia, the Philippines, and the Pacific for promoting business growth with offshore and remote call center services.

Key executives

Scott Stavretis (CEO)

Scott Stavretis has been Acquire BPO’s Chief Executive Officer (CEO) since 2006. He’s also an experienced investor and entrepreneur for several start-up and technology businesses and passionate about helping them grow.

Luigi Garcia (Director of Operations)

Luigi Garcia has been Acquire BPO’s Director of Operations since 2018. He specializes in several daily solutions, including customer care, program management for clients and partnerships, and inbound and outbound telesales support.

Acquire BPO reviews and comparisons

Acquire BPO is an innovative call center, back-office, and BPO solutions provider in Australia and other global regions. 

Although we don’t have in-depth reviews for Acquire BPO, we suggest comparing the firm with other large BPO providers in Australia that branch out for international clients.

Acquire BPO’s contact information

Acquire BPO’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +61 3 9956 0000.

References

https://www.glassdoor.com/Overview/Working-at-Aquire-BPO-EI_IE1016058.11,21.htm

https://www.crunchbase.com/organization/acquire-bpo

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Acquire BPO videos & images

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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