PCITS

PCITS was founded in 2009. It is a global leader in call center solutions, delivering seamless, technology-driven customer support to businesses around the world. The company is well-known for its agility, innovation, and people-first approach, as it helps brands strengthen customer relationships while boosting operational efficiency.

PCITS understands the importance of fast, reliable, and personalized service. Its expert customer service representatives manage everything from technical support and inquiry handling to lead generation and customer retention, always with a focus on creating value. 

Each interaction is designed to enhance the customer experience and reflect the quality of the brand it represents.

What sets PCITS apart is its multi-channel capability, powered by AI and cloud-based tools. Businesses benefit from streamlined communication across voice, chat, email, and social media—without the friction. This call center solutions company adapts quickly to shifting needs, making it easy to scale support teams as demand grows.

Trusted by BPO leaders and businesses of all sizes, PCITS simplifies support, accelerates growth, and helps clients build stronger connections with their audiences. The team works as an extension of each client’s brand, driven by results and powered by innovation.

PCITS elevates customer service into a strategic advantage.

PCITS offers smart, scalable outsourcing solutions backed by decades of industry experience. 

Founded by two Indian entrepreneurs with a strong legacy in remote service processing since 1996, the company specializes in delivering cost-effective, high-impact support to businesses worldwide.

Its medium-sized structure allows for agility, personalized service, and deeper client engagement. PCITS builds tailored outsourcing strategies using data-driven insights and client-specific goals.

With a dedicated team, transparent processes, and proven frameworks for ROI, PCITS helps companies streamline operations, reduce costs, and refocus on core strengths. Clients gain more than a vendor as they gain a reliable, long-term business partner.

PCITS offers an array of outsourcing solutions, including the following:

• Inbound Call Center Services
  • Customer Service
  • Staff Onboarding
  • Payroll Management
  • Sales And Telemarketing
  • Order Processing
  • Billing And Collections
  • Help Desk Support
  • Appointment Scheduling
  • Lead Generation
  • Outbound Follow-ups
  • Market Research and Surveys
  • Virtual Assistance
    

• Outbound Call Center Services
• • Product and Service Renewals
  • Billing And Collections
  • Appointment Scheduling
  • Lead Generation
  • Product and Service Renewals
  • Customer Retention

• Order Management Services
  

• • • Order Receipt and Entry
    • Payment Processing and Verification
    • Order Tracking and Management
    • Delivery and Fulfillment
      

• Customer Service
  

• • • Inquiries and Information
    • Issue Resolution
      

• Sales and Marketing
  

• • Outbound Calls
  • Market Research

PCITS’ pricing

PCITS offers competitive, flexible pricing tailored to fit the unique needs of each client. Designed to deliver value without compromising quality, its pricing structure supports 24/7 customer engagement at an affordable rate. 

Businesses gain access to dedicated support teams and customized solutions that align with their goals and budget.

PCITS creates pricing models that scale with growth. To explore service options and receive a personalized quote, reach out to the PCITS team today.

PCITS combines technical excellence, reliable service, and client-focused delivery. Its reputation is built on consistency, professionalism, and measurable results that help businesses grow faster:

• Highly trained support team. PCITS employs a courteous, responsive team of consultants trained to deliver high-quality assistance while maximizing client ROI.
  
• Real-time quality monitoring. Every call is monitored and reviewed to maintain service standards. The company conducts ongoing internal training and quality checks to sharpen team performance.
  
• Advanced infrastructure. PCITS operates in key global locations like India, the USA, and Singapore, using cutting-edge software and hardware to deliver smooth, uninterrupted service across all channels.
  
• Transparent operations. Dedicated project managers keep clients informed with real-time updates. Pricing structures remain clear, with no hidden costs or vague terms.
  
• Data security leadership. PCITS uses advanced security systems and signs NDA contracts with clients to protect business data. Information is never shared without permission.
  
• Flexible, competitive pricing. Services are priced strategically to match client budgets, offering customized quotes and scalable packages for businesses of any size.

PCITS builds lasting partnerships through innovation, integrity, and a commitment to exceptional service.

Sachin Gupta (Director and Co-Founder)

Sachin Gupta, Director and Co-Founder of PCITS, directly manages all client activities. His responsibilities span client acquisition, communication, and ongoing support. He takes a deep interest in understanding each client’s unique needs. 

Sachin drives innovative solutions to enhance customer satisfaction and make service delivery seamless. His dedication to client success and his active leadership have positioned PCITS as a reliable partner.

PCITS features video testimonials and client reviews directly on its website. These success stories emphasize the quality and impact of the company’s solutions. 

The real-life accounts inspire confidence and guide potential clients in their decision-making process.

PCITS’s main headquarters is located in:

Premium Customer IT Services Ltd. 53, Hartron Complex, Electronic City, Sector 18 , 122015, Gurugram, Haryana

Further, you may virtually reach out the company through the following contact information:

Website https://www.pcits.net

LinkedIn https://www.linkedin.com/company/pcitsofficial/

Facebook N/A

In addition, you may email them at tauseef.raza@pcsgroup.in or call 9971770461.