Airdesk is a leading CX outsourcing provider nearshore for fast-growing companies.
We are seasoned operators from some of the largest BPOs globally with offices distributed across Florida, New York, Honduras, and Mexico. We have a diverse team made up of BPO veterans with experience of working with companies as large as Amazon, Virgin Group, and T-Mobile to small to medium size fast-growing companies. Our founders come from the BPO world, venture capital, and consumer companies.
We’re based in Altia Smart City in Honduras, which is rated the worlds best infrastructure for BPOs (see the video link below!).
Feel free to reach out and let’s collaborate to build an extension of your company.
What Airdesk offers its clients
At Airdesk we offer a wide variety of services, customized to fit your needs.
Contact Center Services
We can develop and deliver an elegant, cost-effective solution that is comprehensive to your needs (full Outbound, Inbound, Chat, Email, Text, and Social Media support) . Combined with our superb agent staffing practices and client advisory services, we can handle any range of your needs. Our services include training development for your team’s needs.
Customer Acquisition, Loyalty, and Retention
Bottom line – a good Customer Strategy pays off huge dividends in Market Share, Reputation, and Revenue. At Connect, we have the expertise you need to exceed your current performance in Customer Acquisition, Relationship Enhancement, and Retention.
Revenue / Profitability Enhancement and CRM Optimization
We can help you design and implement a plan that will balance your revenue growth and profit/margin needs with the needs of your customers. We also offer comprehensive receivables management services.
Contact us today to ask how to save up to 60% off your operational expenses!
How Airdesk outshines the competition
Upon establishing our BPO, we evaluated the providers and the market and have focused on becoming the premier provider in regards tot he following facets:
1. Upfront and all-inclusive Pricing: We offer an all-inclusive pricing model per hour. No onboarding costs, one-time fees or training costs. Getting set up with us is free.
2. Two-Week Pilot Program: Rather than require a long-term contract before seeing results, we offer a pilot program where clients can trial out the service before signing any contract at all.
3. Speed of getting started: We ensure that you can get up and running with 10 business days. This includes recruitment, training, and all other facets of onboarding a client.
4. Fully Managed Service: All supervisors, training managers, culture coaches, and admin will be a cost covered by Airdesk. We have a training manager that will create a training module to map your SOPs and workflows that can be used to train agents and ensure the highest quality.
5. Low Staff Attrition: Airdesk operates out of Altia Smart City, which is a state-of-the-art infrastructure made specifically for BPOs. Within the city, they have a recreational center called RecZen made for agents to ensure the highest quality of work life. Within RecZen, agents have access to a games room, gymnasium, music studio, and an in-house cinema, among other amenities. This has helped us in maintaining record low attrition so your operations are not disrupted by agents churning.
6. Tech Oriented: We leverage the most up-to-date tech stack when working with our clients. Whether it's communications (Slack), ticketing (Georgias, ZenDesk, Zoho), CRM (Salesforce, Kustomer), or Quality Assurance and reporting (MosaicVoice), we can help your team get set up on the right software to manager your operations or we can use your existing tools.
Airdesk company structure
Airdesk is a leading nearshore outsourcing provider for fast-growing companies specializing on CX, Sales, and EA's, among other roles.
We specialize in the following:
● Building remote teams
● Customer Service
● Sales
● Back-Office
● Virtual/Executive Assistants
Sample highlight service offering of Airdesk
We at Airdesk are confident that we will surpass your expectations, which encouraged us to be the only BPO that offers a 2-week trial program for you to try out the service.
After assessing how other BPOs operate, we decided to have an all-inclusive pricing model per hour. Even as we scale with you, your blended rate per agent remains the same (it won’t increase as we add supervisors, team leads, recruiters, etc as that will be on our cost structure). All agent healthcare benefits, amenities, insurance, equipment, etc (to ensure industry-leading retention) are provided at no additional cost to you.
No onboarding costs, one-time fees or training costs. Getting set up with us is free. The first charge from us will be for the first paid month you work with us.
