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4.0/5 • Glassdoor rating


Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience.

Our patented AI-powered technology processes the massive amounts of data generated by your center – in real-time – and takes immediate action to support staff working in the center or remotely – every minute of every day.

This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day.



Public or Private


Seats or staff



$25 mil. - $50 mil.





Matt McConnell, Chairman & CEO

Year Founded


Countries of fulfillment




Contact information


About Intradiem: Review and comparison

Intradiem is an innovative automated services company that employs modern technology to maximize customer service solutions in their efficiency. It is a software company that puts its patented AI to good use in providing call center support and direction.

Intradiem began in 1995 with the intent to provide a way for businesses of all kinds to become more efficient through their advanced technological solutions. This intelligent technology has been trained on the management practices of dozens of the world’s leading brands, and it continues to evolve based on further work and interaction. 

Boasting over two decades of experience at this point, Intradiem is efficient in aiding your company in retaining and growing its customer base with comprehensive contact center data processing in real-time.

Intradiem Outsourcing

Though they are based in the United States, Intradiem has partnered with companies from all around the world. Alvaria, Avaya, Calldesign, CallMiner, and Cisco comprise the current list. They also boast repeated awards for Top Atlanta Workplaces from the Atlanta Journal-Constitution based on employee feedback.

Intradiem’s BPO services and pricings

Intradiem is a highly motivated and professionally staffed software agency. Some of their many services include: 

  • Intelligent automation
  • Contact center data processing
  • Back-office data processing
  • In-center and remote customer service support
  • Real-time data collection and processing
  • In-depth business impact reporting

The company boasts many success stories from its satisfied customers over the years.

Intradiem’s pricing

Intradiem’s pricing will depend on the requirements and needs of each client. They have a dedicated contact page for interests regarding product support and getting in touch. Feel free to reach out via their posted number or support email address.

How Intradiem outshines its competition

Intradiem has an edge in the fields of automated customer service support. While they offer plenty of other BPO capabilities thanks to their comprehensive software, their call center strategies for data processing and compilation are hard to beat. Their solutions cover:

  • Processing and leveraging millions of real-time data points to boost operating efficiency
  • Customer experience improvement through an intelligent automation platform
  • Contact center and back-office support
  • Saving companies tons of money in automating tasks
  • Decrease shrinkage costs
  • Improve occupancy

The business dedicates itself to core values like keeping a servant’s heart, craftsman’s attitude, and revolutionary spirit in whatever they decide to do. They keep a public list of senior leaders as well.

Key executives

Matt McConnell (CEO)

Matt McConnell is both the chief executive officer and founder at Intradiem. He graduated from the Georgia Institute of Technology after obtaining his Bachelor of Science degree in Industrial Systems Engineering.

Bryan Jones (CFO)

Bryan Jones is the chief financial officer for the company. He came into the role six years ago and has used his expertise in corporate finance to leverage predictions and lead the company in the right direction.

Intradiem reviews and comparisons

Intradiem is a well-reviewed BPO with satisfied clients across the world. They power over 1 billion automated actions each year, saving customers millions of dollars.

Intradiem’s contact information

Intradiem’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 678-356-3500.


Intradiem news, podcast & articles

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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