Intradiem

Intradiem is an innovative automated services company that employs modern technology to maximize customer service solutions in their efficiency. It is a software company that puts its patented AI to good use in providing call center support and direction.

Intradiem began in 1995 with the intent to provide a way for businesses of all kinds to become more efficient through their advanced technological solutions. This intelligent technology has been trained on the management practices of dozens of the world’s leading brands, and it continues to evolve based on further work and interaction. 

Boasting over two decades of experience at this point, Intradiem is efficient in aiding your company in retaining and growing its customer base with comprehensive contact center data processing in real-time.

Though they are based in the United States, Intradiem has partnered with companies from all around the world. Alvaria, Avaya, Calldesign, CallMiner, and Cisco comprise the current list. They also boast repeated awards for Top Atlanta Workplaces from the Atlanta Journal-Constitution based on employee feedback.

Intradiem is a highly motivated and professionally staffed software agency. Some of their many services include: 

• Intelligent automation
• Contact center data processing
• Back-office data processing
• In-center and remote customer service support
• Real-time data collection and processing
• In-depth business impact reporting

The company boasts many success stories from its satisfied customers over the years.

Intradiem’s pricing

Intradiem’s pricing will depend on the requirements and needs of each client. They have a dedicated contact page for interests regarding product support and getting in touch. Feel free to reach out via their posted number or support email address.

Intradiem has an edge in the fields of automated customer service support. While they offer plenty of other BPO capabilities thanks to their comprehensive software, their call center strategies for data processing and compilation are hard to beat. Their solutions cover:

• Processing and leveraging millions of real-time data points to boost operating efficiency
• Customer experience improvement through an intelligent automation platform
• Contact center and back-office support
• Saving companies tons of money in automating tasks
• Decrease shrinkage costs
• Improve occupancy

The business dedicates itself to core values like keeping a servant’s heart, craftsman’s attitude, and revolutionary spirit in whatever they decide to do. They keep a public list of senior leaders as well.

Matt McConnell (CEO)

Matt McConnell is both the chief executive officer and founder at Intradiem. He graduated from the Georgia Institute of Technology after obtaining his Bachelor of Science degree in Industrial Systems Engineering.

Bryan Jones (CFO)

Bryan Jones is the chief financial officer for the company. He came into the role six years ago and has used his expertise in corporate finance to leverage predictions and lead the company in the right direction.

Intradiem is a well-reviewed BPO with satisfied clients across the world. They power over 1 billion automated actions each year, saving customers millions of dollars.

Intradiem’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.intradiem.com

LinkedIn http://www.linkedin.com/company/intradiem

Facebook http://www.facebook.com/Intradiem

In addition, you may email them at [email protected] or call 678-356-3500.

https://www.crunchbase.com/organization/intradiem

https://www.glassdoor.com/Overview/Working-at-Intradiem-EI_IE949033.11,20.htm