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Percepta

About

Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones.

Headquarters

-

Public or Private

Public

Seats or staff

1,001-5,000

Revenue

https://www.glassdoor.com/Overview/Working-at-Percepta-EI_IE23368.11,19.htm

Industries

-

Highlights

Alexa ranking

8,456,636

Domain Authority

20

Site traffic

4,857

OA ranking

-

Glassdoor rating

3.1

CrunchBase ranking

-

Details

Executive

Jonathan Mak, Co-Founder

Year Founded

2000

Countries of fulfillment

-

Sectors

-

Contact information

49 221 9033055

https://www.percepta.com

Social media

-

About Percepta: Review and comparison

Percepta serves 24 markets across 18 global locations and speaks 18 different languages. They specialize in creating customer loyalty to clients worldwide while delivering these services via multiple channels. Their first-class service supports every market available. 

Percepta resolves concerns, manages inquiries, gives executive, legal, and tech support. Their agents utilize digital strategy designs, social media, and live chat to interact with customers. They offer warranty and dealer support in addition to technology hotlines and education about various topics.

Percepta Outsourcing

Despite having various locations around the world, their main headquarters are located in Dearborn, Michigan, and they can be contacted via email: [email protected].

Percepta is a private company, with 501-1000 employees. Their focus is to develop partnerships with clients and deliver excellence across all of these experiences without creating friction. They follow the clients’ journey, from pre-sales to the decision-making stage, advising, maintaining, and resolving concerns when they arise. 

Percepta’s BPO services and pricings

Percepta has countless services all centered around engaging with customers online in a fast-paced environment. 

They use a variety of digital programs that are easy and quick, guiding brands to the right solution. They have the means and capabilities to connect with customers on many platforms. They can offer expertise in developing digital solutions that fit the needs of customers in an engaging language they can understand.

Furthermore, Percepta offers back-office support to improve efficiency and focus on core processes used by key stakeholders. Recorded logistics give insight to dealerships and retailers. These services reduce cost, increase satisfaction and consistency via the highly-experienced and dedicated agents working.

Additionally, they can help in the following areas with the simple philosophy of constantly wanting to improve:

  • Revenue generation: focusing on business growth
  • Technology: developing, managing, and integrating operational excellence
  • Consultancy: empowering employees with the right attitude

Percepta’s pricing

Their pricing is not listed on their website. However, their strong recruitment and training show that every employee is dedicated to delivering excellence.

Their insourcing model allows them to make strong connections while designing and delivering a solution regardless of the issue or its complexity. 

How Percepta outshines its competition

Their goal is to deliver increased customer loyalty through their passion to deliver. They are experts when it comes to outstanding customer service.

The president of Percepta, Karen Gurganious, stated on their website: “Elevating the way customers think about our clients’ brands is the call to action behind everything we do.”

Key executives

Karen Gurganious

Gurganious has been the president at Percepta since 2019. She has a Bachelor’s Degree in business administration and management.

Jonathan Mak

Mak is the co-founder of Percepta and graduated from the University of Pennsylvania, with a Master’s Degree in computer science.

Percepta reviews and comparisons

Percepta has a 3.5-star rating on Glassdoor; 67% would recommend working there to a friend while 82% approve of the CEO. Reviews state that they have a great work environment with easy access to assistance or advice when needed. Remote work is available and open communication ensures employees are up-to-date with necessary information.

Percepta’s contact information

Percepta’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 49 221 9033055.

References

https://www.glassdoor.com/Overview/Working-at-Percepta-EI_IE23368.11,19.htm

https://www.crunchbase.com/organization/percepta

Percepta news, podcast & articles

No news, podcast & articles available for this BPO

Percepta videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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