PTI Cymru

PTI Cymru offers bilingual customer support services in Welsh and English in the areas of customer service, marketing, and much more in Wales and the UK. The company also offers translation services. Areas of concentration are Contact Centre, Marketing, Bespoke Services, and Bus Service Data.

Founded in 1999, PTI Cymru started as a bilingual telephone service with three offices in Wales. The company branched out into website and mobile phone services in subsequent years. 

As technology advanced and the business grew, PTI Cymru’s offices merged into one mega-office located in Penrhyndeudraeth.

PTI Cymru offers the following services, and pricing is based on the client’s needs. Services include the following. 

Contact Center: All customer service agents are fluent in both Welsh and English and can provide services for clients, no matter which languages their clientele speaks. Services include:

• Customer service calls 
• Complaints
• Booking
• Lost property inquiries
• Social media responses 

Marketing: PTI Cymru’s marketing team will help clients increase engagement on and offline and build a robust online presence. Their marketing professionals work with each client’s existing marketing strategies to find the best system that works for them. Services include:

• Website content management 
• Social media management
• Event attendance 

Bespoke Services: With Bespoke Services, PTI Cymru offers clients a personalized approach to delivering customer satisfaction. PTI Cymru’s dedicated agents use innovative solutions that combine with the client’s existing strategies to create a customized plan to help any business succeed. 

Bus Service Data: Bus service data is securely stored as TXC (TransXchange) files. PTI Cymru’s data team constantly updates bus service information for Wales, including:

• Maps 
• Bus stop locations 
• Schedules
• Other data 

Data is used for real-time travel information, bus stop arrival/departure screens, and more.

PTI Cymru’s pricing

PTI Cymru’s pricing is individualized and based on the client’s needs. You can discuss details by speaking with a PTI Cymru representative. The company can be contacted by phone, mail, or email, and contact information is found on the company’s website.

PTI Cymru has won several awards since its start. These include the Services to the Transport Industry Award in 2019 and the “Small Contact Center of the Year” award at the Welsh Contact Centre Forum Awards in November 2021. 

The company also became a finalist in the Contact Centre of the Year category for the UK Contact Centre Awards in March 2021.

Sian Musk (Head Of Operations at PTI Cymru Limited)

Mr. Sian Musk has over 20 years of experience in marketing and project management. He is Prince2 certified from the University of South Wales. 

Jo Foxall (Managing Director at PTI Cymru Limited) 

Ms. Foxall has a background in marketing and project management. She possesses a Marketing Professional diploma as well as a degree in journalism.

PTI Cymru has won many awards in the transportation industry. You can find details of their awards in the News section of their website. You can compare the company to similarly-sized customer support and translation companies in the area.

PTI Cymru’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

Website https://

LinkedIn http://www.linkedin.com/company/pti-cymru

Facebook N/A

In addition, you may email them at [email protected] or call 01766 549 356.