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IntelligentBee

Verified profile
3.3/5 · Glassdoor
OA500 Global Outsourcing Firm Index, 2026 Source Partner - inactive badge
Company at a glance
Employee range
50-99
Company listing
Annual revenue
$10 mil. - $25 mil.
Company listing
Delivery countries
2
Company listing
Executive profiles
1+
Company listing

Overview

IntelligentBee designs, operates, and continuously improves customer and technical support operations, primarily in English and Spanish. Support is delivered across multiple channels including email, chat, voice, and in-app support, integrating directly with the client’s support stack. When additional language coverage is required, IntelligentBee can extend support using multilingual teams combined with AI-assisted translation tools, allowing companies to serve global user bases without building large multilingual support teams. Beyond handling interactions, IntelligentBee focuses on improving support processes, response quality, and operational efficiency through structured workflows and performance monitoring.

Core Services:

Customer Support
Multichannel support (email, chat, voice, social media, in-app)
Customer onboarding and account activation
Billing, subscription, and account assistance
Order management and returns support for e-commerce
Escalation and complaint resolution
Multilingual support operations
CSAT and customer feedback reporting

Technical Support
L1–L1.5 technical support for SaaS and technology platforms
API and integration support
Software troubleshooting and issue diagnostics
Bug reproduction and escalation to engineering teams
Knowledge base and FAQ management

Community Management
Online community moderation and engagement
User support within product communities
Content moderation and policy enforcement
Community performance reporting and insights

IT Support / IT Service Desk
IT helpdesk and ticket management
User account and access management
Cloud application and SaaS tool support
Remote setup and configuration assistance
Trust & Safety / KYC Operations

KYC verification and identity checks
Trust and safety moderation
Fraud and abuse monitoring
Compliance-aware operational support

What IntelligentBee offers its clients

Most companies see customer care as a cost. We see it as your next growth engine. At IntelligentBee, we combine AI efficiency with human empathy to keep churn low, loyalty high, and every interaction working for your bottom line. Our pay-by-interaction model means you scale without limits - and with our insights from real customer conversations, you’ll make faster, smarter business decisions that drive growth.

How IntelligentBee outshines the competition

IntelligentBee outshines its competition through a unique blend of human-first support, AI-powered efficiency, and a partnership-driven mindset that delivers long-term value for fast-growing companies.

IntelligentBee company structure

We are a boutique BPO company, wholly owned by a group of Romanian entrepreneurs who initially built IntelligentBee to help startups with software development and later transformed it into a trusted outsourcing partner for growth-focused global companies.

Headquarters
str. Grigore Ureche nr. 14, 700044, Iasi, Iasi
Ownership
Private
Industries
BPO, BPO industry, Ecommerce, Financial Services, Game Dev & Support, Hardware Tech/IT, Healthcare, IT Services and IT Consulting, SaaS, Software Tech/IT

Details

Year founded
2011
Countries of fulfillment
Romania
Sectors
Agency Contract Partner, Back Office Support, Customer Service, Full service BPO, IT Services and IT Consulting

Company data

Services & delivery

What they do

  • Agency contract partner
  • Call center
  • Full service BPO
  • Specialised BPO vertical

Industries served

  • BPO
  • BPO industry
  • Ecommerce
  • Financial Services
  • Game Dev & Support
  • Hardware Tech/IT
  • Healthcare
  • IT Services and IT Consulting
  • SaaS
  • Software Tech/IT
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Workforce & hiring

Scale & company milestones

Annual revenue

$10 mil. - $25 mil.

Company listing

Leadership & connections

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About IntelligentBee: Review and comparison

IntelligentBee is a computer software service outsourcing company based out of Romania. IntelligentBee’s goal is to act as an extension of your workplace team. The company provides high-quality information technology and computer software services to clients all around the globe. 

IntelligentBee excels in software coding, app creation, and other technical skills while also providing excellent customer service. IntelligentBee employees are highly-skilled and receive training to provide the best customer service experience possible. 

IntelligentBee is a relatively small outsourcing agency with anywhere from just 50 to 200 current employees. But don’t let its small size fool you. The company has high ratings and is well-loved amongst its customers.

IntelligentBee Outsourcing

Despite its small size, IntelligentBee has a vast global presence. Its main office is in Iasi, Romania, but the company has clients from all over Eastern Europe. The company also has operations in the United States, Europe, the United Kingdom, and Australia. 

IntelligentBee hires employees from all over eastern Europe and even offers work-from-home positions. The company’s goal isn’t just to provide excellent customer service and tech support and call it a day. Employees also work hard to build an environment and technology with which their clients can grow and expand.

IntelligentBee’s BPO services and pricings

IntelligentBee is a BPO that focuses a lot of its energy on app and website creation, but the company also offers customer support services. Some of the specific services and solutions that the company provide include: 

  • Email support services
  • Automated chat services
  • Application creation
  • Website creation
  • Software development
  • Graphic design
  • Javascript
  • iOS support
  • WordPress
  • jQuery
  • Node.js

IntelligentBee’s pricing

IntelligentBee wants to work with its clients to create long-lasting business and growth no matter what services you require. The company offers flexible pricing models that help to give potential clients an idea of what their budget may look like for the services requested. 

Although IntelligentBee doesn’t list specific prices on its website, potential clients are encouraged to fill out a contact form on the web page to get in touch with a representative to further discuss costs in detail.

How IntelligentBee outshines its competition

IntelligentBee may be a small company with fewer than 50 employees, but that doesn’t stop it from being one of Romania’s top computer software and customer support providers. The company has outstanding employees who work to understand their clients and give them personalized experiences, unlike what they would receive from competing agencies. 

IntelligentBee has also been able to expand globally despite its small size, something that other companies of the same size have difficulty doing.

Key executives

Costi Teleman (Chief Executive Officer and Founder) 

Costi Teleman was one of the founders of IntelligentBee back in 2011. He is currently the CEO of the company as well. 

Marta Dorobat (Director of Customer Support) 

Marta Dorobat has been with IntelligentBee for nearly six years now. She was previously an IT support tech with the company, but she became the Director of Customer Support in June 2019,

IntelligentBee reviews and comparisons

IntelligentBee works hard to provide its clients with unmatched computer software and customer support services. According to Glassdoor, almost 100% of IntelligentBee employees are happy with their job and say they would recommend the company to a friend seeking employment

IntelligentBee’s contact information

IntelligentBee’s main headquarters is located in:

Headquarters location str. Grigore Ureche nr. 14, 700044, Iasi, Iasi

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +40 332 408 668.

References

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