CanadaDirect

CanadaDirect is a marketing solutions company that serves multinational Canadian brands. The company believes in giving every client a positive experience by providing incredible results.

CanadaDirect is innovative and is passionate about changing the landscape of telemarketing.  The company’s combined use of proven techniques and new technology has created a successful process. They assist other businesses in creating and retaining customers, along with other vital services.

The marketing solution’s firm has its headquarters in the city of Montreal in Quebec, Canada. 

The company boasts PCI Level 1 Certified contact centers, both within Canada and abroad. There are four call centers located in Canada and one in Cebu, Philippines. 

CanadaDirect was founded in 1987 and employs between 501 and 1,000 workers.

CanadaDirect offers many services in their call centers. Outbound services include:

• Customer Acquisition and Sales
• Customer Retention
• Welcome Calls
• Callbacks
• Lead Generation
• Appointment Setting
• Fundraising
• Surveys
• Collections
• Account Management

CanadaDirect’s inbound services include:

• Customer care/customer service
• Upselling
• Cross-Selling

Inbound services mostly utilize VAS technology, which means there is 100% script adherence, improved customer satisfaction, and increased customer loyalty. 

CanadaDirect’s pricing

The company does not publish its prices, but they request that you schedule a consultation. This is so they can customize their offer to your needs.

CanadaDirect is a value-driven organization that believes in accountability, innovation, excellence, integrity, and passion. 

Having been in business for more than 30 years, the firm has built a large customer base of Canadian companies. 

Not only does CanadaDirect provide proven and client-oriented results, but the company has a unique edge over other marketing and BPO firms. They use VAS technology or Voice Assistant Solution. This adds an extra edge in the contact centers by combining technology with human intelligence.

This BPO believes in creating the “perfect call, every time.” This is evident through the positive feedback from clients and employees alike.

Alain Harari (CEO and President)

Alain Harari has been with the company for 34 years, making him an expert in marketing solutions. Before this position, Harari was Eastern Canada’s Regional Manager at IBM. 

Hadi Tchekiken (COO/CIO)

Hadi Tchekiken also has a long tenure with this company, joining them in 2002 as CIO and adding COO to his title in 2016. For 19 years, he has been an integral part of CanadaDirect. 

Michael Harari (Vice President, Client Relations)

The son of the CEO, Michael Harari is more than qualified in his own right to lead this company. Michael graduated from Concordia University and is in charge of the contact center solutions. 

This BPO has incredible client reviews and testimonials. Their Voice Assistant Solution technology gives them a definitive edge over the competition, and the company’s passion for contact center solutions shows in every interaction. 

This firm has experience in both B2B (Business to Business) and B2C (Business to Customer) interactions, along with telecom, financial, insurance, automotive, and collections industries and many more. CanadaDirect is an obvious choice for any business needing a proven marketing solutions firm. 

CanadaDirect’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.canadadirect.ca

LinkedIn http://www.linkedin.com/company/canadadirect

Facebook https://www.facebook.com/groupcanadadirect

In addition, you may email them at [email protected] or call 1-855-422-0384.

https://www.glassdoor.com/Overview/Working-at-CanadaDirect-Database-Marketing-EI_IE480051.11,42.htm

https://www.crunchbase.com/organization/canadadirect