Phoneact

PhoneAct is a dynamic contact center solutions and Business Process Outsourcing (BPO) services provider headquartered in Tunis, Tunisia, North Africa. The company is a “key player in multichannel and multilingual call centers solutions on the French Market.” 

Dedicated to providing tailored, quality, customer-based outsourcing services, PhoneAct stands out by striving to “make each interaction an opportunity for development.” After 15 years of quality customer service, this company is dedicated to having the same conviction as at its start.  

Since its founding in 2006, PhoneAct has expanded to France with the purchase of the subsidiary Axiome Media. As an ISO 9001 2015 certified offshore call center service, the company’s current size is between 200-1000 employees, and its last projected revenue was 70 million dollars.

This company specializes in outsourced customer relationship management and provides services to several major international companies, (Samsung, Atlantic, Topnet) in various fields. With 500 call center positions, the PhoneAct call center is the leader of independent call centers in Tunisia. 

The company prides itself on tailor-made solutions that help organizations outpace the competition with excellent customer experience strategies, with a focus on increasing sales, retaining customers, and securing financial flows. The company supports a diverse crowd of channels and offers technological tools as well as extended availability.

This company is a quality outsourcing provider that offers the following services: 

• Outsourced Telephone Reception
• Telesales 
• Reactivation of inactive customers 
• Sales prospecting database 
• Customer Acquisition
• Customer Value Growth  
• Technical support and help desk 
• Debt collection 
• Marketing studies 
• Tailor-made and Industrialized solutions for call centers 

PhoneAct provides BPO services to a wide range of industries, including retail, telecommunications, financial services (banking and insurance), business services, E-commerce, energy, medical assistance, and more. 

PhoneAct’s pricing 

Pricing for their services will depend on the needs of the company, and the area of business. However, this company does provide a free quote for all customers, accessible on their website.

According to their official website, PhoneAct uses a Corporate Social Responsibility approach to: 

• Ensure the professional development of their employees with training, knowledge, and wealth sharing opportunities as well as matching employee’s skills and aspirations to open positions
• Continuously update and improve working conditions to support employees in their professional environment

Encourage collective and individual initiatives of social assistance and charitable actions

Mehdi Ayed (CEO and General Manager)

Mehdi Ayed founded the company on February 2nd, 2006. He is the current chief executive officer (CEO) and managing director. Ayed is the Vice-President of the national union chamber of call centers in Tunisia. 

Marc Remusat (Managing Director Axiome Media France) 

Marc Remusat is the managing director for PhoneAct subsidiary Axiome Media France and was the general manager for ten years before the company’s takeover by PhoneAct. Remusat has over 30 years of management and leadership experience in the business world

PhoneAct is a successful customer-orientated contact center and BPO solutions provider in Tunisia, Africa. The company has an overall review score of 2.0 on Glassdoor and is rated 3.0 for diversity and inclusion. We would recommend comparing PhoneAct to other small and medium-sized BPO providers in North Africa and France.

Phoneact’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.phoneact.com

LinkedIn http://www.linkedin.com/company/phoneact

Facebook https://www.facebook.com/Phoneact/

In addition, you may email them at [email protected] or call 216 36 400 200.

https://www.glassdoor.com/Overview/Working-at-PhoneAct-EI_IE3193091.11,19.htm

https://www.crunchbase.com/organization/phoneact