OptimumCX

For more than two decades, OptimumCX, a US-based contact center, has provided secure, virtual customer service to a wide variety of sectors, including banking, insurance, telecommunications, and other industries.

OptimumCX has helped their clients transform how they do business with cutting-edge technology that aligns your goals and your customers’ demands. Their clients benefit from this expertise in customer experience and revenue growth – no matter how big or small they are.

OptimumCX manages its client’s customer service and sales via different communication channels. They utilize the latest technology to achieve their objectives of delivering superior customer service. 

The company is rapidly growing and prides itself in taking fast action to increase customer satisfaction and first-call resolutions for its loyal customers.

Their cloud-based SaaS Contact Center platform, OCX Cloud, provides the best of both worlds by combining world-class contact center technology with advanced business intelligence tools for an unmatched experience from anywhere in any country at any time.

OptimumCX offers a variety of outsourcing services, including:

• Technical support
• Customer service
• Sales/retention
• Chat/Email/back office
• Customer experience management
• Multichannel contact center support

OptimumCX’s pricing

The cost of their services will be determined by the demands of the company and the needs of its customers. For more information, visit the company’s site and request a quote.

OptimumCX believes that it has the best team of agents in the industry. They have proven their abilities repeatedly by achieving high scores on critical metrics, creating customized packages that fit their client’s needs, and remaining flexible and scalable.

Value and results

OptimumCX is a profit center that seeks to enhance its client’s corporate objectives while decreasing the cost per call/sale and increasing lifetime customer value. 

They do this by building a win-win working formula with their partners. Optimum’s performance targets include decreasing costs associated with sales & service interactions.

Agility and scalability

When change occurs, larger centers cannot quickly retool or train employees in new skills. Their ability to adapt and prosper makes them an invaluable partner for any organization looking to excel at customer service while also staying competitive in the market.

Customized collaboration

Optimum’s collaborative nature allows them to offer flexible service delivery models. They work within their client’s needs and budgets to provide flexible and customized solutions. Small and large businesses can expect to have their needs met.

Peter Claypatch (CEO)
Since February 2013, Peter Claypatch has been the CEO of OptimumCX (formerly Fusion Contact Centers). Mr. Claypatch worked as the CFO of Fusion from March 2008 until February 2013.

Shane Jackson (CCO)
Shane has spent most of his career establishing and strengthening client relationships via strategic partnership activities, which boost client market share, reduce operational procedures, and improve profitability. Shane has utilized his expertise in operations, client services, marketing, and sales for more than two decades.

Kathy Keroack (Sr. Director of Operations)
Retention, sales, and corporate escalations are Kathy’s primary areas of expertise. She is in charge of high-profile clients and is responsible for building the team, increasing income, and supervising training initiatives.

When it comes to customer service and business process outsourcing (BPO), go no farther than OptimumCX. Although we have no reviews of OptimumCX yet, we recommend comparing the company to other midsize BPO providers in Nevada and around the country.

OptimumCX’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

Website https://www.optimumcx.com

LinkedIn http://www.linkedin.com/company/optimumcx

Facebook N/A

In addition, you may email them at [email protected] or call 775-499-6400.