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Emenac

About

Emenac Call Center Services can be the contact center for your business that oversees customer relationship with your brand on all communication pathways and boost it. Your brand should reach the customer where they are and where they feel convenient. Our agents are making this possible every day for customer care excellence. Your customers can reach out through email, text, call or online and will be received with a warm welcome and a genuine interest in what they have to say. Our services are affordable, customizable and at your service around the clock.

Emenac Call Center Services understand the importance of noteworthy customer support on the survival of any business, which is why we offer a wide range of customer care solutions that will be fitting for any firm belonging to any corporate venture. Our solutions vary in time spans (peak hours, working hours, after hours, 24/7 or disaster backup) and as to what will a service entail (help desk, reception desk, tech support, order taking etc.). We merge the customers concerns with company policies in order to gain mutual satisfaction. We opt to exceed customer expectations for a loyal customer relationship that doesn’t end with closing one deal but begins.

Headquarters

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Public or Private

Private

Seats or staff

501-1,000

Revenue

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Industries

-

Highlights

Alexa ranking

36,087,641

Domain Authority

3.7

Site traffic

9

OA ranking

-

Glassdoor rating

-

CrunchBase ranking

-

Details

Executive

Travis Dorsen, Business Development Manager

Year Founded

2003

Countries of Fulfillment

-

Sectors

-

Contact information

1 888.909.2207

https://www.ecallcenterservices.com/

Social media

About Emenac: Review and comparison

Ecall Center Services is a contact center that provides outsourcing solutions for various business and organizational goals. The firm offers a wide range of customer service support for clients to provide backup for high-volume calls, flexible 24/7 hours, back-office administration, help desk, order processing, and technical support.

Ecall Center Services is a privately-owned firm that began in 2003 with under 500 employees. The firm offers a strong team of highly skilled representatives and staffing solutions for corporate campaigns, social media promotions, and website management.

Emenac Outsourcing

The firm is headquartered in Wilmington, Delaware, United States, with an outsourcing office in Lahore, Punjab, Pakistan. Ecall Center Services’ talented agents communicate regularly with clients and staff teams to ensure consistent, high-quality results and service. The firm works with each client individually to develop a plan to meet and exceed the company’s metrics and goals.

Emenac’s BPO services and pricings

Ecall Center Services is an outsourcing expert with a quality team of professional customer service representatives, technical agents, and administrators. The firm provides a full range of services:

  • Virtual assistant services
  • Live chat and email customer support
  • Social media management and customer services
  • Answering services
  • Order taking and processing
  • Help desk
  • Reception services
  • Inbound and outbound calls, including telemarketing
  • Data entry and document management
  • Flexible, after-hours support 24/7

The firm provides reliable, professional support for various businesses and organizations, supporting and implementing marketing strategies and customer support services.

Ecall Center Services’ pricing

Ecall Center Services offers an affordable, custom price based on each client’s individual needs and business strategy. There are some standard packages available, ranging from $8/hour for technical support, $6/hour for non-technical services and support, and packages starting from $300 for multi-channel support. 

From $399, you can choose from various other packages, including B2B sales, cross-selling, up-selling, and response management.

How Emenac outshines its competition

The firm offers a wide range of customer support services for clients from various industries and sectors. These include food and beverage, finance, healthcare, IT, travel and tourism, and other service providers. Ecall Center Services highlights the firm’s solid plan for providing competitive services, including:

  • Thoroughly evaluating potential candidates for recruitment
  • Special training and workshop events for staff
  • Sourcing top talent and skilled individuals and teams
  • Working closely with clients and their budget needs
  • Highly focused agents and staff
  • Flexible hours and timelines for achieving project goals
  • 24/7 support that incorporates a variety of services, including phone orders, order taking, phone answering, live chat, technical support, and email follow-up

The firm provides continuous, high-quality services for short-term assignments and long-term goals

Key executives

Travis Dorsen, Business Development Manager

Travis Dorsen is the company’s Business Development Manager and has been in this role since 2015. He previously worked for the Information Technology Help Desk support at Intertec Systems and graduated from the School of Accountancy in 2016

Emenac reviews and comparisons

The firm provides affordable, high-quality customer support services for many types of industries, businesses, and organizations.

Emenac’s contact information

Emenac’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 888.909.2207.

References

https://www.crunchbase.com/organization/emenac-call-center-services

Emenac news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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