About Emenac: Review and comparison
Ecall Center Services is a contact center that provides outsourcing solutions for various business and organizational goals. The firm offers a wide range of customer service support for clients to provide backup for high-volume calls, flexible 24/7 hours, back-office administration, help desk, order processing, and technical support.
Ecall Center Services is a privately-owned firm that began in 2003 with under 500 employees. The firm offers a strong team of highly skilled representatives and staffing solutions for corporate campaigns, social media promotions, and website management.
The firm is headquartered in Wilmington, Delaware, United States, with an outsourcing office in Lahore, Punjab, Pakistan. Ecall Center Services’ talented agents communicate regularly with clients and staff teams to ensure consistent, high-quality results and service. The firm works with each client individually to develop a plan to meet and exceed the company’s metrics and goals.
Emenac’s BPO services and pricings
Ecall Center Services is an outsourcing expert with a quality team of professional customer service representatives, technical agents, and administrators. The firm provides a full range of services:
- Virtual assistant services
- Live chat and email customer support
- Social media management and customer services
- Answering services
- Order taking and processing
- Help desk
- Reception services
- Inbound and outbound calls, including telemarketing
- Data entry and document management
- Flexible, after-hours support 24/7
The firm provides reliable, professional support for various businesses and organizations, supporting and implementing marketing strategies and customer support services.
Ecall Center Services’ pricing
Ecall Center Services offers an affordable, custom price based on each client’s individual needs and business strategy. There are some standard packages available, ranging from $8/hour for technical support, $6/hour for non-technical services and support, and packages starting from $300 for multi-channel support.
From $399, you can choose from various other packages, including B2B sales, cross-selling, up-selling, and response management.
How Emenac outshines its competition
The firm offers a wide range of customer support services for clients from various industries and sectors. These include food and beverage, finance, healthcare, IT, travel and tourism, and other service providers. Ecall Center Services highlights the firm’s solid plan for providing competitive services, including:
- Thoroughly evaluating potential candidates for recruitment
- Special training and workshop events for staff
- Sourcing top talent and skilled individuals and teams
- Working closely with clients and their budget needs
- Highly focused agents and staff
- Flexible hours and timelines for achieving project goals
- 24/7 support that incorporates a variety of services, including phone orders, order taking, phone answering, live chat, technical support, and email follow-up
The firm provides continuous, high-quality services for short-term assignments and long-term goals
Travis Dorsen, Business Development Manager
Travis Dorsen is the company’s Business Development Manager and has been in this role since 2015. He previously worked for the Information Technology Help Desk support at Intertec Systems and graduated from the School of Accountancy in 2016
Emenac reviews and comparisons
The firm provides affordable, high-quality customer support services for many types of industries, businesses, and organizations.
Emenac’s contact information
Emenac’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 1 888.909.2207.