McIntosh & Associates

McIntosh & Associates is a consulting firm that offers solutions for call service centers. They offer varying consultations and resources to optimize customer service, arrange call center strategy, sourcing, and operations. This also includes customer contact resources through telephone, websites, social media, mail, and retail services.

Founded in 1997, McIntosh & Associates is a privately traded, for-profit company that lends experience in the call center space. They offer call center services for varying industries, such as financial services, manufacturing, retail, travel and logistics, healthcare, telecom and media, technology, and utilities. 

McIntosh & Associates is headquartered in Texas, with other offices located in Georgia, Illinois, Ohio, California, and Tennessee. Though U.S.-based, the company focuses on global solutions.

The firm uses multiple data resources in order to offer customer experience strategy, training design and delivery, metric and scorecard design, performance management, forecasting, and scheduling processes, call center tools and technology, SOP and call flow design, sourcing, and call center assessments and optimization. These services are also integrated through multi-channel customer interactions.

McIntosh & Associates’ pricing

The consulting firm’s services are comprehensive, ranging from creating customer experience strategies to creating training materials and delivery. With such varying needs among their clients, the company encourages prospective clients to contact for further consultations and package pricing.

McIntosh & Associates is competitive against other companies, such as Conectys and Everise, in that they offer full-comprehensive services that include call center set-up, training materials, assessments, and performance management as well as offering full-service call center resources for companies in various industries. The company utilizes data points, metrics, and in-depth actionable analytics to create client-specific strategies to build a more customer-centric experience for its clients.

They offer four educational modules and comprehensive mentoring and training for call center performance management. In addition, a focus for call center optimization is full integration support when implementing new strategies and resources to already existing capabilities.

The company does not claim a proprietary hardware or software platform, believing that a one-size-fits-all approach to call center optimization is not feasible. With that, the company believes that catering to client-specific needs without the restrictions of proprietary resources or supplier relationships allows them to deliver the best results.

McIntosh & Associates also offers tip sheets and other insights for companies navigating the COVID-19 pandemic as it has impacted many companies, especially customer service and call centers.

Mindy McIntosh (Founder and President)

Mindy McIntosh founded the company in 1997 and has held the position of President and Executive of Operations.

Beverly McIntosh (President and Managing Partner)

Beverly McIntosh is the current president and managing partner alongside two other partners within the firm. 

As of the writing of this article, there are no client-specific testimonials or reviews for McIntosh & Associates. However, the company accounts for various projects within the lists of their expertise among the varying industries they provide services for.

McIntosh & Associates’ main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

Website https://www.mcintoshassociates.com

LinkedIn http://www.linkedin.com/company/mcintosh-&-associates

Facebook N/A

In addition, you may email them at [email protected] or call (214) 488.2321.

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