Performatel

Performatel is an excellent call center solutions and Business Process Outsourcing (BPO) provider based in Mississauga, Canada, and San Salvador, El Salvador. The company has been offering customer-focused outsourcing services to international markets since its founding in 2003. 

The advanced company focuses on providing BPO offerings customized with data insights on a client’s customers. Their “analytics and reporting provide {business owners} with strong business intelligence that allows {them} to make informed decisions about [their] product or service.” 

Throughout its years of operation, the company expanded branch offices to locations in the United States and Canada. Performatel has between 500 and 1,000 employees, and its last reported revenue was $115.1 million. 

Performatel prides itself on its data-driven approach, as well as its exceptional service quality, affordable rates, and total customer experience package. They also provide services for healthcare, IT, telemarketing, back office, and collection. 

Additionally, the company proudly showcases its Voice of the Customer program. Through this program, Performatel facilitates improved business strategies, return on investment, and other business improvements in the short term. 

Performatel is a robust BPO service provider that offers the following solutions: 

• Customer Support
• Technical Support 
• Customer Follow Up
• Order Taking
• Lead Generation
• Virtual Assistant Services
• Seat Leasing
• Customer Retention
• Real-Time Interpreting
• Cross-selling/Up-selling
• Retail Sales Support
• Healthcare Support
• Polling/Surveys
• Telemarketing

The company also provides a variety of services to the telecommunications, e-commerce, financial service, IT, real estate, travel, utility, and franchise support industries, among several others. 

Performatel’s pricing

Performatel’s pricing structure is based on the specific needs of the client. The company ensures they provide between 50-60% savings when compared to companies based in the United States or Europe. 

Performatel drives success through a focus on people, processes, and technology. They pride themselves on having “the most advanced technologies paired with the most qualified people to provide the best customer experiences.” According to their official website, these aspects support the following: 

• Excellence in a comprehensive customer experience package
• An accessible Central American location 
• Service in several languages
• A range of customer interactions through voice, email, chat, social, and mobile channels
• Live agent services
• AI services

Moreover, Performatel prides itself on its cutting-edge approach to data and data-related insights provided to its client’s company decision-makers. 

Bobby Lipton (Vice President, Business Development)

Bobby Lipton serves as the vice president of Performatel’s business development department. 

Rodrigo Linares (Vice President, Business Development)

Rodrigo Linares also serves as a vice president of Performatel’s business development department. 

Alexis Perez (Senior Vice President, Business Development)

Alexis Perez serves as the senior vice president of Performatel’s business development department. 

Further information on key executives is not yet public. 

Current and former Performatel employees state there’s a strong sense of community among Performatel’s staff. While direct reviews of their services are not yet public, this sense of employee unity should translate into excellent customer service, technical support, and high-quality BPO implementations. 

Performatel’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.performatel.com

LinkedIn http://www.linkedin.com/company/performatel-bpo

Facebook https://www.facebook.com/performatel/

In addition, you may email them at [email protected] or call 1 888-894-2216.