Anomaly Squared

Anomaly Squared is a customer contact center BPO founded in 2011 in Greensboro, North Carolina, to help businesses thrive by combining passionate agents with the latest emerging call center technology. 

Over the last decade, they’ve emerged as an innovative leader in the Business Process Outsourcing (BPO) industry. In fact, Anomaly Squared is a Trusted Service of the Leads Council and has awards showcasing their dedication to their clients. 

These honors include Best New Partner in 2014, the Silver Winner for Best Mortgage Call Center in 2015, and the Gold Winner for Best Insurance Call Center in 2017. 

This call center agency is passionate about the benefits of keeping your BPO service local for both Anomaly Squared clients and the prospects they are assisting. 

With a single location in North Carolina, Anomaly Squared continues to benefit the U.S. economy through the creation of new jobs with local offices that are easy to monitor and ensure quality control without the additional burden of significant time zone differences. 

As a leader in call center outsourcing, Anomaly Squared goes beyond your everyday BPO to provide incredible service for:

• Inbound calling
• Outbound calling
• Live transfers to sales staff
• Lead qualification services
• Account-dedicated agents
• Warm and friendly customer service
• Patient recruitment and surveys for clinical trials

Anomaly Squared’s pricing

Each client has different needs and budgets, which is why Anomaly Squared’s performance-based flexible pricing model is so appealing for businesses that require customer contact BPO services. 

Regardless of a client’s call volume, they can rest assured that working with a call center is far less expensive than maintaining an in-house call center set up when considering wages, benefits, technology upgrades, turnover costs, and overhead. 

The Anomaly Squared Difference is what sets this agency apart from the other options available. They delight in going above and beyond to create unforgettable client experiences by:

• Working in tandem with a client’s sales team
• Maintaining an average lead contact time of less than a minute
• Creating dedicated teams with the knowledge to be excellent customer service representatives
• Investing in cloud-based technology for more efficient, flexible contact
• Welcoming customized scripts
• Giving clients direct access to the floor
• Using local numbers for high answer rates
• Creating client-specific solutions

Jerry Wass (Founder and CEO)

Jerry Wass served in the position of president after founding Anomaly Squared, then transitioned to CEO in 2011. He brings to the table strong business development skills and experience in the marketing & advertising industry. 

Rob Bayer (President)

Rob Bayer has been with Anomaly Squared since 2018, first serving as VP of Operations and Executive Vice President before moving into his current role. Bayer has more than 25 years of experience working in the Contact Center industry. He uses this expertise to maintain the company’s direction, establish business relations, and act as the BPO strategist.

We welcome you to check back later for reviews. In the meantime, review competitors offering similar local call center services like those provided by Anomaly Squared. 

Anomaly Squared’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.anomalysquared.com

LinkedIn http://www.linkedin.com/company/anomaly-squared

Facebook https://www.facebook.com/anomaly.squared/

In addition, you may email them at [email protected] or call 866-519-1550.

https://www.glassdoor.com/Overview/Working-at-Anomaly-Squared-EI_IE1106592.11,26.htm

https://www.crunchbase.com/organization/anomaly-squared