FBC Asia Pacific

FBC Asia is a Knowledge Process Outsourcing (KPO) and Business Process Outsourcing (BPO) services provider headquartered in Pasig City, Metro Manila, Philippines. This firm has been providing cost-effective BPO and customer service solutions to businesses since 2019.

Their staff prioritizes delivering high-quality work to “provide superior customer experiences.”

Since its inception, FBC Asia Pacific has provided flexible services for businesses in the offshoring and outsourcing market. The firm’s current company size is between 501 to 1,000 employees, and its last reported revenue is $5 million.

This firm implements an “employee-first” culture to deliver the best services to meet clients’ demands. They incorporate several technologies to streamline call center and BPO services, including Artificial Intelligence and ChatBots.

They also offer multi-channel customer support through phone, email, and webchat. 

Additionally, FBC Asia Pacific has a dedicated staff with over 50 years of experience to help them perfect the firm’s performance.

FBC Asia is a dynamic outsourcing and offshoring provider that offers the following services: 

• Staff Augmentation
• Customer Service
• Inbound Sales
• Lead Generation
• Telemarketing
• Virtual Assistance
• Appointment Setting
• Surveys
• Recruitment Process Outsourcing (RPO)
• Technical Help Desk
• Document Digitization
• Third-Party Verification
• Data Entry
• Payment Follow-ups
• BPO 
• KPO

The firm also lends its services to several industries, including telecommunications, healthcare, insurance, accounting, and consulting.

FBC Asia’s pricing

FBC Asia offers three pricing plans for its clients: Seat Leasing, Staff Augmentation, and Fully Managed Services. Each plan differs in price and services, so it’s up to the client to decide how they want to spend their time and funds on the one that suits their business best. Additionally, the costs depend on the client’s minimum hours per month. 

FBC Asia prioritizes giving its clients services that meet “rapid turnaround times, quality standards, and optimum pricing solutions” as they maximize their revenue goals. They complete these goals by following several protocols, such as:

• Integrating cloud-based solutions that are easy to monitor, modify, and access
• Providing office-based and work at home solutions to match their clients’ workflows
• Incorporating emerging technologies to exceed their clients’ expectations when building solutions
• Prioritizing the development and well-being of team members by providing them ongoing training programs to improve their knowledge and technical expertise when working on their teams
• Creating productive teams by selecting BPO and call center specialists with five to 15 years of industry experience
• Implementing high-quality cybersecurity protocol when using office-based solutions

They also collaborated with Mindpearl to provide call center services specializing in most Asian and European languages.

Siva Subramaniam (CEO)

Siva Subramaniam has been FBC Asia’s Chief Executive Officer (CEO) since 2019. Subramanium also co-founded the company and has over 35 years of experience in call center management.

Pinky Redoble (Vice President of Business Development)

Pinky Redoble has been FBC Asia’s Vice President of Business Development since 2021. She’s responsible for most business aspects in the firm’s New Zealand and Australia branches.

FBC Asia is an innovative outsourcing, offshoring, and BPO services provider in the Philippines. Although we currently don’t have extensive reviews for this firm, we recommend comparing it with other Philippines-based BPO companies specializing in call center outsourcing.

FBC Asia Pacific’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.fbcapac.com

LinkedIn http://www.linkedin.com/company/fbcasiapacific

Facebook https://www.facebook.com/Faster.Better.Cheaper.AsiaPacific

In addition, you may email them at [email protected] or call +63 928 800 0471.