EquiServe

Equicom Services, Inc., which trades as EquiServe, is a business process outsourcing (BPO) provider headquartered in Makati City, Philippines. Established in 2011 and formerly known as ONET, the company is a member of the Equicom Group, a Filipino conglomerate, and began as the group’s captive BPO and shared services provider before extending its services to outside clients.

EquiServe describes itself as an end-to-end, IT-enabled service provider covering contact centre operations, back-office processing, finance, human resources and IT. Its contact centre solutions include inbound customer service delivered across multiple channels, with teams handling customer calls and enquiries on behalf of client brands. The company also offers cross-functional contact centre and back-office programmes that are customised to each client’s requirements.

On the back-office side, EquiServe provides medical claims processing and adjudication services, in which trained specialists review and process healthcare claims with a focus on accuracy, compliance and turnaround time. Other back-office work spans finance, HR and general administrative support. Its IT services arm offers IT management services aimed at maintaining and scaling client infrastructure. The company also lists seat leasing, telemedicine support and specialised services among its areas of work.

The company works from four business sites in the Philippines. Alongside its Makati headquarters, it operates in Manila, Cebu and Legazpi. According to its website, EquiServe employs more than 1,000 professionals and has supported clients in more than 25 industries over 14 years of operation. Its approach draws on benchmarking, process improvement, workforce management and strategic planning to raise productivity and reduce client costs.

EquiServe was certified by TUV Rheinland on July 23, 2024, and holds ISO 9001:2015 (quality management) and ISO/IEC 27001:2022 (information security) certifications. The company states that these certifications apply enterprise-wide, covering all four of its core Philippine locations. It also reports more than 40 years of combined leadership experience.

The company has served clients in telecommunications, banking and finance, retail, healthcare, manufacturing and logistics. It suits organisations looking for an ISO-certified Philippine partner to run customer service, claims processing or shared back-office functions, particularly those that value the backing of a larger local business group and multi-site delivery within the country.

EquiServe’s main headquarters is located in:

Makati City, Philippines

Further, you may virtually reach out the company through the following contact information:

Website https://www.equicomservices.com

LinkedIn https://www.linkedin.com/company/equiserveofficial/

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