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Outsourcery

3.2/5 • Glassdoor rating

Overview

Outsourcery is a UK-focused remote support provider that helps SMEs and entrepreneurs build high-quality remote teams across operations, marketing, finance, customer support and property support.

We provide skilled professionals who integrate into our clients’ businesses, working in their time zone and becoming a reliable extension of their team.

Unlike traditional outsourcing models, we focus on long-term roles rather than task-based support. Every client is supported by a structured delivery model, including onboarding, ongoing management and continuity cover.

Since 2015, we’ve supported over 2,000 UK businesses, helping them increase capacity, improve efficiency and scale without the cost and risk of local hiring.

What Outsourcery offers its clients

Outsourcery offers a structured, role-based approach to remote hiring that allows UK businesses to build reliable, high-quality teams without the cost and risk of traditional recruitment.

What makes us different is our focus on long-term integration rather than task-based outsourcing. Our professionals become embedded in our clients’ businesses, working in their time zone and aligning with their processes, systems and culture.

We combine this with end-to-end support, including sourcing, vetting, onboarding, payroll, compliance and ongoing client success management. This ensures consistency, performance and continuity, even during periods of leave or change.

Our model is designed to deliver more than cost savings. It provides businesses with dependable capacity, improved operational efficiency and the flexibility to scale support as needed.

How Outsourcery outshines the competition

Outsourcery differs from traditional BPO providers by offering a more structured, integrated and lower-risk approach to building remote teams.

Where many providers focus on task-based outsourcing or volume-driven delivery models, we focus on long-term roles. Our professionals embed into our clients’ businesses, working in their time zone and aligning with their systems, processes and culture.

We also provide full lifecycle support, from sourcing and vetting through to onboarding, payroll, compliance and ongoing client success management. This ensures consistency in performance and removes the operational burden from our clients.

A key differentiator is continuity. Unlike many outsourcing models, we build in cover and support to ensure service stability during leave or transitions.

Ultimately, we don’t just provide resource. We provide reliable, scalable capacity that enables businesses to grow without the cost, delay and risk of traditional hiring.

Outsourcery company structure

Outsourcery is a privately held company with a centralised leadership structure. The business is led by its CEO, James Townsend-Rose, and supported by a management team responsible for operations, service delivery and client success.

Sample highlight service offering of Outsourcery

Instead of offering discounted deals, Outsourcery focuses on delivering long-term value through a more efficient and lower-risk way of building a team.

A typical engagement provides:

• Access to highly skilled, UK-aligned professionals
• Savings of up to 40% compared to local hiring
• Flexible support from 20 hours per month to full-time roles
• End-to-end support, including hiring, onboarding, payroll and compliance

This allows clients to gain immediate capacity and scale efficiently, without the delays, overheads or risk associated with traditional recruitment.

Headquarters

South Africa

Public or Private

private

Seats or staff

50-99

Revenue

$5 mil. - $10 mil.

Industries
  • Advertising & PR
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Financial Services
  • Healthcare
  • Hospitality
  • Legal
  • Non Profit
  • Payroll
  • Travel

Details

Executive

James Townsend-Rose, Co - CEO

Year Founded

02/01/2015

Countries of fulfillment
  • South Africa
  • United Kingdom
Sectors
  • Admin Support
  • Animation & Multimedia
  • Back Office Support
  • Customer Service
  • Data Analytics and AI
  • Digital & Content Marketing
  • Employer of Record (EOR)
  • Finance & Accounting
  • Full service BPO
  • Global Payroll & Compliance
  • Human Resource & Legal
  • Inbound & Outbound
  • Outsourcing Consultancy
  • Recruiting & Talent Acquisition
  • Software & Application Development
Contact information

0800 086 8998

hello@outsourcery.uk

https://outsourcery.uk/


About Outsourcery: Review and comparison

Outsourcery is a South African-based company that connects small and medium businesses and entrepreneurs with virtual assistants. Founded in 2015, the self-proclaimed “casual-dress, fun organisation” serves all industries.

The company promises fully-vetted, multi-talented, and trustworthy assistants from around the world. They have a team of experienced, professional executive assistants who speak German, Spanish, Italian, Dutch, French, and English.

Though Outsourcery is less than five years old, it boasts more than $28 million in revenue. With around 150 employees, Outsourcery built a reputation for being picky about hiring and notes that they reject some 200 applicants for every one person they hire.

Outsourcery Outsourcing

Outsourcery takes pride in delivering high-quality services to businesses that need it most. The firm only uses trained, full-time employees and handles all human resources matters in-house. That means their customers don’t have to mess with payroll, or performance management, or training.

According to the website, Outsourcery’s process is simple. You describe your ideal VA and they send you a perfect match within 24 hours, then meet with your match to discuss the work and have full approval. Outsourcery claims that with their team of VAs, you should feel less stressed and more productive.

Outsourcery’s BPO services and pricings

Outsourcery provides three primary services, depending on your needs:

  • Virtual assistants
  • Virtual marketing assistants
  • Enterprise support

The company notes that all of its PAs are in South Africa, but they serve many different companies across several industries.

Outsourcery’s pricing

The company offers five plans to meet client needs. Each plan is paid monthly, and larger hourly packages translate to more savings.

  • 15 hours for R4,220 per month
  • 25 hours for R6,890 per month
  • 45 hours for R11,390 per month
  • 65 hours for R15,350 per month
  • 85 hours for R18,650 per month

Note that these prices don’t include tax and are given in rand (the South African currency). Additionally, every plan includes the same features:

  • Dedicated tech support
  • Back up team
  • Unlimited users
  • Holiday and illness coverage in case the assistant is away
  • Availability Monday through Friday 8 am to 5 pm
  • Quality assurance guarantees

You can secure a free consultation and a free trial to determine how Outsourcery can meet your needs and what it looks like for your business.

How Outsourcery outshines its competition

Outsourcery stands by its team and their work. They stick with six principles:

  • No freelancers allowed; they only employ trained, quality, full-time people
  • Guaranteed a perfect fit with no recruitment fees attached 
  • No HR issues to handle
  • Provide access to a team of experts in various fields
  • Quality assurance guarantees
  • Peace of mind with a 30-day money-back guarantee

That’s a lot of guarantees for a relatively new business, but Outsourcery stands by it.

Key executives

Richard Walton (Founder, CEO)

When he couldn’t find a reliable virtual PA, Walton founded Outsourcery to provide services for people in South Africa, Europe, and the United States. He previously served as CEO of a few tech companies and volunteers regularly.

Outsourcery reviews and comparisons

There are no customer reviews of Outsourcery, not surprising given the firm’s newness. We would advise comparing the pricing and services with similar companies before signing on with Outsourcery.

Outsourcery’s contact information

Outsourcery’s main headquarters is located in:

South Africa

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at hello@outsourcery.uk or call 0800 086 8998.

References

https://www.glassdoor.com/Overview/Working-at-Outsourcery-EI_IE2005270.11,22.htm

https://www.crunchbase.com/organization/outsourcery

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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