Anchorcall Global Center is a premier boutique BPO and contact center delivery hub headquartered in New Mexico, USA, with operational infrastructure based in Cebu IT Park, Philippines. Led by executive management with over 12 years of hands-on contact center operational experience across major global accounts, we deliver mission-critical support solutions for growing enterprises across the US, Canada, the UK, Australia, and New Zealand.
Operating from our 200-seat facility, we specialize in high-touch inbound customer support, outbound lead generation, omnichannel CX, dispatch operations, and back-office services for mid-market and enterprise brands. We eliminate the risks associated with unmonitored work-from-home models by offering physical security, enterprise fiber redundancy, and rigorous operational management, ensuring 40–50% cost savings compared to onshore alternatives without compromising performance or data integrity.
What Anchorcall Global Center offers its clients
• Custom Talent Sourcing & Dedicated Teams: We recruit, train, and deploy dedicated agents tailored specifically to each client’s operational workflows, CRM platforms, and compliance requirements.
• Mission-Critical On-Site Operations: Secure physical office infrastructure in Cebu IT Park featuring enterprise hardware, dual high-speed fiber redundancy, biometric access, and 24/7 supervisor oversight.
• Omnichannel Customer Experience (CX): 24/7/365 inbound voice, live chat, email ticketing, and technical support designed to maximize First Contact Resolution (FCR) and CSAT.
• Specialized Vertical Solutions: Specialized operational capabilities for Logistics & Transit (real-time dispatch and scheduling), E-Commerce, FinTech, and Lead Generation.
• Turnkey Managed BPO Structure: Managed operational support that includes dedicated recruitment, daily management, technology stack access, and facility overhead under a transparent, cost-effective pricing model.
How Anchorcall Global Center outshines the competition
• 100% Secure On-Site Operations vs. Unmonitored WFH: While many BPOs rely on work-from-home models with security risks and fluctuating internet, Anchorcall operates out of a physical 200-seat operational hub in Cebu IT Park. We guarantee enterprise fiber redundancy, physical data security, power back-ups, and active 24/7 on-floor supervision.
• 12+ Years of Enterprise Operational Leadership: Unlike generic sourcing agencies, our executive leadership brings over a decade of hands-on experience managing high-volume, global accounts (including transit, logistics, and enterprise customer care). We build operational workflows engineered for SLA compliance and high CSAT from Day 1.
• Tailored Sourcing, Not Off-the-Shelf Seats: We do not throw generic agents at complex workflows. Every team is custom-recruited, onboarded, and trained around each client's specific software, CRM/EMR tools, and brand tone—delivering specialized support at generalist rate structures.
• Transparent Managed BPO Model: We combine high-touch US executive account oversight (US LLC entity) with efficient offshore execution in Cebu. Clients receive turnkey, all-inclusive management, covering recruitment, enterprise IT infrastructure, daily performance monitoring, and facility operations, saving clients 40–50% compared to onshore hiring.
Anchorcall Global Center company structure
Anchorcall Global Center operates under a hybrid dual-entity structure designed to combine US corporate accountability with high-efficiency offshore BPO execution out of the Philippines.
Corporate & Operational Architecture
1. Executive Management & US Entity
Legal Entity: Anchorcall Services, LLC (US Registered Entity)
Role: Contracts, client invoicing, legal compliance, strategy, and US/global client relations.
Leadership: CEO Oluwatobi Esther Adesanya, backed by 12+ years of hands-on contact center operational and account management experience across major global accounts.
2. On-Site Operations Hub (Philippines)
Facility Hub: Anchorcall Global Center
Location: Physical 200+ seat operational center in Cebu IT Park, Cebu City, Philippines.
Role: Recruitment, agent onboarding, IT/infrastructure management, 24/7 supervisor oversight, and physical security execution.
Key Operational Focus Areas & Capabilities
Target Markets: US, UK, Australia, and New Zealand (Enterprise & Mid-Market).
Core Verticals: Logistics & Transit (real-time dispatch and scheduling), E-commerce Support, FinTech, Healthcare, and Outbound Lead Generation.
Infrastructure Security: 100% on-site delivery model featuring biometric access controls, dedicated supervisor monitoring, enterprise-grade hardware, and dual high-speed fiber redundancy to guarantee uptime and data compliance.
Sample highlight service offering of Anchorcall Global Center
Key Highlight Service Offerings
Omnichannel 24/7 Inbound Customer Experience (CX)
Deliver seamless, high-touch customer care across Voice, Live Chat, Email, and Social Ticketing. Focused on driving high First Contact Resolution (FCR) and CSAT scores for mid-market and enterprise brands across the US, UK, Australia, and New Zealand.
Logistics, Transit & Real-Time Dispatch Operations
Specialized 24/7 dispatching, fleet coordination, emergency escalation, and route scheduling. Built specifically for transportation, transit providers, and 3PL/logistics operations requiring mission-critical precision.
E-Commerce & FinTech Back-Office Support
Scalable, dedicated operational teams handling order processing, dispute resolution, CRM navigation, technical troubleshooting, billing support, and claims management with strict SLA compliance.
Targeted Outbound Lead Generation & Appointment Setting
High-converting outbound campaign execution, lead qualification, and calendar booking designed to feed sales pipelines for enterprise and mid-market growth teams.
Turnkey Managed Sourcing & Epic EMR/CRM Training
Custom agent recruitment tailored to specialized toolsets (including Healthcare Epic EMR and proprietary platforms), fully supported by on-site operational management, QA, and dual-fiber physical facility infrastructure in Cebu IT Park.
