SS Support Network is a business process outsourcing company for healthcare and transportation operations, headquartered in Vancouver, Washington. Founded in 2020, it began by answering phones and assigning trips for non-emergency medical transportation (NEMT) fleets and has since grown into a provider of complete back-office teams. The company is a US-registered LLC with a 24/7 global delivery team.
Its services are grouped into five areas. Patient and customer call handling covers 24/7 answering in the client’s name, appointment scheduling, reminder and follow-up calls, and live chat and WhatsApp booking. Dispatch and field operations provide live NEMT dispatchers who manage trip intake, scheduling, driver coordination, will-calls and broker portals inside the client’s own software.
On the revenue side, the company handles medical billing, claims, denial management, accounts receivable follow-up, insurance verification and prior authorisations. A compliance and credentialing team manages Medicaid enrollment, broker credentialing, driver files and renewals. Back-office support adds HIPAA-trained virtual assistants, data entry, driver hiring support, bookkeeping support, and websites and marketing for healthcare businesses. The group has also launched LedgerBPO, an accounting and billing outsourcing brand for small businesses.
Engagements start with a free operations audit and a scoped free first week on dispatch or call coverage. There is no setup fee, contracts run month to month, and the company says clients can go live in five to ten business days. Published rates start from $10 per hour, with dedicated agents from $1,600 per month. Agents complete HIPAA training, a business associate agreement is available, and staff work through secure logins that clients provision and can revoke.
According to its website, SS Support Network has more than 500 team members across its US and global delivery teams, has served over 200 clients across NEMT and healthcare since 2020, processes more than 200,000 claims and runs over 30 active credentialing accounts. It reports that its flagship NEMT client has kept its entire back office with the company for more than two years while expanding from one state to several.
The company is best suited to NEMT operators, home care agencies, clinics and medical practices, and transportation and limousine fleets in the United States. It also runs desks for dialysis clinics, skilled nursing facilities, dental practices, pharmacies, and labs and imaging centres.
