TrechPro is a business process outsourcing company based in Gulshan-e-Iqbal, Karachi, Pakistan, with a UK-registered entity, Trechpro Limited, and contact numbers in the UK and the United States. Founded in 2015, it provides contact centre, virtual assistant and back-office services to businesses in international markets. The company describes itself as BPO-first and built for 24/7 operations.
Its customer experience and contact centre services cover inbound customer support, outbound calling and sales, helpdesk and technical assistance, order taking and follow-up, and a 24/7 multilingual contact centre. The company says it enforces service level agreements, handles escalations and integrates with IVR, CRM, chat and email systems.
Digital support includes web chat, social media messaging and CRM and ticketing integration, supported by AI-assisted agent tools. Virtual office assistants handle scheduling and calendar management, administrative tasks, email and correspondence, and document handling and data entry. A CRM and data team manages ticketing, CRM support, reporting and data management, and back-office processing covers other process work.
Alongside BPO, TrechPro offers software and digital solutions as complementary services, including custom software development, mobile app development and IT infrastructure and cloud support. It has also listed design, animation and web development among its specialties.
The company highlights structured workflows, quality assurance checks, performance-based reporting, dedicated account management and multi-timezone coverage, with agents trained to represent each client’s brand voice. It is led by founder and CEO Fawad Ali Butt, who describes the business as growing from an ambitious idea into an outsourcing partner serving clients across international markets. Client testimonials on its website include a UK country house hotel.
TrechPro suits startups and established companies, particularly in the UK and US, that want a cost-efficient offshore team in Pakistan for customer support, lead generation, virtual assistance or back-office work, with the option of adding software support.
