LevelUp

LevelUp is a Manila, Philippines-based offshore staffing and business process outsourcing (BPO) provider founded in 2017, connecting small and mid-market businesses with dedicated Filipino talent.

The firm started as an in-house customer support division for Thrive Themes, a WordPress plugin and theme company co-founded by one of LevelUp’s own founders.

Since 2020 the company has run fully remote, with over 100 employees across seven countries and the majority of delivery based in the Philippines.

The bootstrapped, founder-led model prioritises long-term client retention rather than aggressive headcount growth, and the founding team is directly involved in day-to-day delivery.

LevelUp positions itself as a reliability-first offshore hiring partner for small and mid-market companies that want dedicated remote hires without the compliance and payroll burden of setting up their own offshore entity.

The company operates as a registered Employer of Record (EOR) in the Philippines. That means it directly employs each hire, runs HR and payroll, and handles local compliance while the client directs day-to-day work.

Onboarding follows a structured 5-step workflow the company calls the 5Es:

1. Establish: discovery call to confirm role scope, expectations, and success metrics.
2. Explore: sourcing and candidate relationship building with a shortlist.
3. Engage: structured vetting, technical checks, and client interviews.
4. Employ: contract signing, onboarding, and integration with the client’s tools.
5. Elevate: ongoing coaching, quarterly reviews, and yearly performance check-ins.

Clients are added to LevelUp’s Slack workspace so account managers, HR, and recruitment leads stay reachable throughout the engagement. Fees are fixed monthly, with no upfront sourcing charge and no lock-in contract term.

LevelUp offers offshore talent across seven service categories, spanning administrative, technical, and commercial roles. All hires are full-time remote employees embedded into the client’s day-to-day operations.

• Customer Support
  • Help Desk
  • Sales Support
  • Email Support
  • Chat Support
  • WordPress Technical Support
• Administrative
  • Personal Assistant
  • Executive Assistant
  • Data Entry
  • Virtual Assistant
• Marketing and Creative
  • Content Writing
  • UI/UX Design
  • Graphic Design
  • Copywriting
  • Social Media Management
  • Video Editing
  • PPC Strategy
  • Email Marketing
  • Digital Marketing
  • SEO
• IT and Software Development
  • Database Administration
  • IT Support
  • DevOps
  • Mobile App Development
  • Software Development
  • Web Development
• Sales and Lead Generation
  • Outbound Sales
  • Telesales
  • Lead Generation
  • Sales Development
  • Telemarketing
• Finance and Accounting
  • Tax Accounting
  • Financial Analysis
  • Accounts Payable and Receivable
  • Payroll
  • Bookkeeping
• HR and Recruitment
  • Talent Acquisition
  • Recruitment Specialists
  • HR Generalist
  • HR Coordinator

The company also runs two WordPress-specific offerings: theme and plugin technical support, and white-label maintenance support plans aimed at agencies that resell WordPress services under their own brand.

LevelUp’s pricing

LevelUp uses a fixed monthly fee tied to each hired role rather than an hourly or project rate.

The company states clients typically save up to 70 percent compared with equivalent hires in North America, the UK, and Australia. No upfront sourcing charge applies, and contracts run without a lock-in period.

If a hire does not work out, LevelUp sources a replacement at no additional recruitment cost. Detailed rate cards are not published publicly.

For tailored quotes, interested clients can visit their schedule-a-meeting page or reach out through their contact page to discuss role requirements.

LevelUp sits in a competitive Philippines offshore staffing market alongside firms like MicroSourcing, Cloudstaff, and TaskUs. The pillars below separate its offer from higher-volume business process outsourcing (BPO) peers.

Registered Employer of Record (EOR) with full compliance ownership

LevelUp handles Philippine labor law, payroll, and statutory benefits directly, so clients do not need a local entity or a third-party PEO layer.

Fixed-fee, no-lock-in pricing

Clients pay a flat monthly rate per role with no upfront sourcing fees, no minimum contract term, and replacement sourcing at no additional recruitment cost if a hire does not work out.

Structured 5-step delivery process

The 5E workflow (Establish, Explore, Engage, Employ, Elevate) covers scoping, vetting, onboarding, and post-hire coaching, with quarterly and yearly reviews built in.

Founder-led, bootstrapped operations

LevelUp is not private-equity owned. The founding team is directly involved in delivery, and the model prioritises account retention over aggressive scaling.

Deep WordPress expertise

Its heritage as Thrive Themes’ in-house customer support arm means the company runs specialist WordPress support for theme, plugin, and agency clients, including white-label maintenance plans.

Fully remote workforce across seven countries

Since 2020 the company has operated fully remote, giving it access to talent pools outside the traditional Manila and Cebu contact-center corridor.

Arron Parkinson (Chief Executive Officer)

Arron Parkinson leads LevelUp as its CEO, bringing over eight years in the business process outsourcing (BPO) industry with a background spanning operations leadership and information technology (IT) project management.

Under his direction, LevelUp grew from a WordPress-focused support team into a full offshore staffing firm operating across seven countries.

Chris Winfield-Blum (Operations Director)

Chris Winfield-Blum oversees delivery at LevelUp. He carries two decades of experience building and managing teams, which anchors the company’s post-hire coaching and quarterly review cadence.

Together, the leadership team shapes LevelUp’s account-retention culture and its five stated core values: Solve Problems, Sweat the Small Stuff, Better Today than Yesterday, Step Up to the Plate, and Do the Right Thing.

The firm publishes plenty of client testimonials highlighting how small-business owners in the WordPress ecosystem and adjacent software niches use LevelUp to scale their teams.

Selected client comments:

“We would recommend them because they’ve been really honest with us. We’ve had really high quality candidates and they’re very quick to get candidates to us and they’re really helpful in terms of advice on local laws and culture. LevelUp just knows all of this.” — Scott, CTO of Audr

“LevelUp came highly recommended from another developer on the WooCommerce community. I had been handling all the support myself which was restricting my ability to work on higher level planning for the products.

The team was onboarded quickly and have been doing a fantastic job. I’m still available for the higher level support issues, but they have removed 90% of my support workload. I cannot recommend LevelUp highly enough.” — Jamie Madden, Founder and Lead Developer of WC Vendors

LevelUp’s main headquarters is located in:

Manchester, United Kingdom

Further, you may virtually reach out the company through the following contact information:

Website https://levelup.support/

LinkedIn https://www.linkedin.com/company/levelupoffshorehiring/

Facebook https://www.facebook.com/LevelUpOffshoreStaffing

In addition, you may email them at contact@levelup.support or call +44 117 205 3430.