Vooxio

Vooxio is an independent, founder-led BPO based in Kosovo. We deliver German & English language customer service for the DACH market: inbound, outbound, and back office. We launch small teams fast and scale larger setups in a controlled way. Leadership is close to operations, decisions are quick, quality is measurable. We work with tools like Zendesk, Freshdesk, HubSpot, Salesforce, and common dialers. GDPR compliant, clear SLAs, transparent reporting. In short, we take over, stabilize, and improve your support.

What Vooxio offers its clients

Nearshore with real proximity. German & English speaking agents who understand processes, not just scripts. A setup live in weeks, not months, with clear KPIs, QA, and coaching. We combine cost control with service that keeps customers. Start lean, scale after proof. You get one accountable owner who continuously tunes goals, forecast, and shift model with you.

How Vooxio outshines the competition

Senior call quality instead of just headcount

Transparent metrics and weekly improvement backlogs

Fast execution without corporate red tape

Reliable recruiting funnel for German-speaking profiles in Kosovo

Process design, QA, knowledge base, and training from one team

Tool agnostic, integration friendly, clean documentation

Result: higher reachability, shorter handling times, better CSAT, and lower cost per contact.

Vooxio company structure

Vooxio sh.p.k. is an independent, founder-led BPO headquartered in Kosovo. The company is privately held by the founding management; there is no parent company, no outside equity investors, and no subsidiaries.

Sample highlight service offering of Vooxio

German or English CS Starter Pod: 3 dedicated agents, 5x8 coverage, from €17/hour per agent. Free setup, tool integration included, no lock-in, go-live within 2 weeks. Includes QA, weekly reporting, and one team lead shared across pods.