enable outsourcing

enable is a contact centre and business process outsourcing (BPO) provider headquartered in Smart Village, Giza, Egypt. It has served the Egyptian market since 2009, when it began as a business line within efinance. In 2020, enable became a subsidiary of efinance Investment Group (EFIG), offering outsourcing services to local and international clients.

The company’s contact centre work covers inbound customer service, complaints handling, general and product inquiries, membership renewal, advertisement campaigns, and sales and order management. On the outbound side, it provides tele-sales, including cross-selling and up-selling, telemarketing for lead generation, and tele-collection. Non-voice channels include email handling, live chat, social media moderation and digital marketing.

enable also delivers technology support services, including troubleshooting, application support and preventive maintenance. It runs training programmes with assessment and evaluation, and offers contact centre consultancy and build-operate-transfer arrangements.

Beyond customer contact, enable provides human resources outsourcing that covers the full employee lifecycle. This includes employee process management, compliance with labour, social insurance and income tax law, and medical insurance and payroll management. The company lists call centre, HRO and ITO (IT outsourcing) as its three specialties. Support functions such as workforce management, quality control and training underpin its operations.

According to its website, enable handles more than 1.5 million calls a month, has served more than 15 million customers, and operates more than 1,000 seats across two active premises. It says it backs its services with advanced IT infrastructure and integrated telecommunications solutions. Its clients include government bodies, and the company also points to work in banking, insurance, telecommunications, retail, pharmaceuticals and non-profit services.

enable suits Egyptian government entities and large enterprises, as well as international companies that need Arabic-language or nearshore customer contact capacity, seeking a single partner for high-volume contact centre operations, HR outsourcing and IT support.

enable outsourcing’s main headquarters is located in:

Smart Village, Building B 115, 2nd floor, KM 28 Cairo-Alex Desert Road, 12585, 12585, Giza, Giza, Egypt

Further, you may virtually reach out the company through the following contact information:

Website https://www.enableoutsourcing.com

LinkedIn https://www.linkedin.com/company/enable-eg/

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