Nomad Remote Support

Nomad Remote Support is a global remote staffing partner specializing in IT talent for Managed Service Providers (MSPs) in the USA. Founded by a team of expats the USA, and the SA, we connect MSPs with highly skilled, cost-effective technicians sourced from South Africa.

Our model is simple: we recruit, vet, and manage IT professionals — from Level 0 Dispatchers to Level 3 Engineers — so MSPs can scale quickly, reduce overhead, and focus on client service. By handling HR, compliance, and staffing logistics, we remove the hiring burden while ensuring long-term stability between MSPs and their dedicated remote teams.

With Nomad Remote Support, clients get:

Skilled IT professionals at competitive rates

24/7 help desk coverage tailored to MSP needs

A reliable outsourcing partner that understands the MSP business model

We’re not just filling seats — we’re building partnerships that empower MSPs to grow with confidence.

What Nomad Remote Support offers its clients

At Nomad Remote Support, we’re not your typical BPO. We live and breathe MSP support — it’s all we do. That means when you partner with us, you’re not getting generic call center agents… you’re getting dedicated IT professionals who know exactly how to thrive in an MSP environment.

Here’s what makes us different:
MSP Specialists Only – From Level 0 Dispatchers to Level 3 Engineers, our talent is trained for the MSP world.
Big Savings, Zero Compromise – Get top-tier technicians at a fraction of US hiring costs.
Hands-Off HR & Compliance – We handle the recruiting, vetting, payroll, and compliance headaches.
Stable, Long-Term Teams – Our focus is building real partnerships between MSPs and their techs, not short-term placements.
North American-Led, Global Reach – Founded by expats from the USA, and the SA, we combine global standards with cost-effective African talent.

With Nomad Remote Support, your MSP gains a reliable extension of your team — so you can scale faster, serve clients better, and grow without limits.

How Nomad Remote Support outshines the competition

Most outsourcing companies try to be everything to everyone. We don’t. Nomad Remote Support is laser-focused on one thing: helping MSPs scale with the right IT talent.

Here’s how we stand out:

Niche Focus – While competitors spread across call centers, back office, and generic IT, we serve only MSPs. That means our people already understand ticket queues, SLAs, RMM tools, and client expectations.

True IT Talent, Not Just Bodies – We don’t just fill seats. We carefully recruit, vet, and train technicians who can hit the ground running — from L0 dispatch to L3 engineering.

Smart Sourcing Advantage – By tapping into Africa’s growing IT workforce, we deliver skilled professionals at a cost competitors can’t match — without sacrificing quality.

Stability You Can Trust – Unlike churn-heavy providers, we focus on long-term placements, giving MSPs consistency, lower training costs, and reliable client service.

North American-Led, Client-First Approach – Our leadership team has lived the MSP life in the USA, and SA. We know your challenges firsthand — and we built Nomad Remote Support to solve them.

The bottom line: While others sell outsourcing, we deliver a true MSP growth partner.

Nomad Remote Support company structure

Nomad Remote Support is a privately held company. The company is owned and managed by its founding directors, who bring extensive international experience in IT, outsourcing, and managed services.

The current directors are:
Martin – Director
Justin – Director
Marius – Director

Together, the directors oversee strategic direction, client relations, and operational excellence, ensuring Nomad Remote Support delivers cost-effective, scalable, and reliable remote IT staffing solutions for Managed Service Providers (MSPs) across the USA.

Sample highlight service offering of Nomad Remote Support

Why hire locally at double (or triple) the cost when you can have a dedicated, full-time IT professional for as little as $3,000 per month?

Every tech comes fully vetted, MSP-trained, and ready to integrate into your help desk. We handle HR, payroll, and compliance — you get a skilled technician who feels like part of your in-house team.

No hidden fees. No long contracts. Just reliable IT talent that helps your MSP scale, save, and succeed.