Easy Connect

Welcome to Easy Connect Shpk – Your trusted outsourcing partner in Albania!

Founded in 2016, Easy Connect specializes in delivering customized BPO solutions to help businesses optimize operations, reduce costs, and improve customer experience. Based in Durrës, Albania, we offer a flexible and scalable workforce of over 45 trained professionals ready to meet your business needs.

Our core services include:

* Customer Service
* Inbound Call Handling
* Data Entry & Data Management
* IT Service
* Live Chat Support

At Easy Connect, we combine European work standards, competitive nearshore advantages, and a strong customer-first philosophy. We quickly adapt to client demands, offering seamless integration with your operations, whether you require a small dedicated team or a large-scale support center.

Why partner with us?

8+ years of outsourcing expertise

Agile, scalable teams

Multilingual support capabilities

Competitive pricing with high service quality

Strong commitment to confidentiality, efficiency, and client success

Let Easy Connect Shpk empower your business with reliable, high-quality outsourcing services.

Contact us today and discover a smarter way to grow!

What Easy Connect offers its clients

At Easy Connect Shpk, we offer a unique combination of flexibility, personalized service, and European nearshore advantages. Unlike larger, less agile BPO providers, we tailor our operations specifically to the client’s needs, quickly scaling teams up or down based on project demands.

Our team is composed of highly trained, multilingual professionals who operate with European business standards while offering cost efficiencies similar to offshore providers.

We pride ourselves on:

* Flexible Staffing: Rapid adjustment to your evolving business needs.

* Personalized Attention: Direct and constant communication with decision-makers, ensuring a faster, more
responsive service experience.

* Cultural and Time Zone Alignment: Being based in Albania, we offer easy collaboration with European clients,
including shared work hours and cultural compatibility.

* Commitment to Quality: A strong focus on customer satisfaction, operational excellence, and long-term
partnerships rather than short-term transactions.

With Easy Connect Shpk, you don't just get a service provider – you gain a flexible, committed, and strategic extension of your own team.

How Easy Connect outshines the competition

At Easy Connect Shpk, we focus on delivering a unique outsourcing experience built on agility, quality, and partnership.

Our clients benefit from fully customized solutions, fast implementation, and a hands-on approach that ensures every project is treated as a priority. With a multilingual team trained to European standards, we offer seamless integration with client operations, clear communication, and a strong commitment to meeting and exceeding expectations.

Our nearshore location allows for real-time collaboration across European time zones, while our scalable workforce adapts quickly to your evolving business needs. Every service we deliver is centered on measurable results, operational efficiency, and outstanding customer satisfaction.

At Easy Connect, success isn’t just about fulfilling a contract — it's about building trusted partnerships and empowering our clients to grow.

Easy Connect company structure

Easy Connect Shpk is a privately owned Limited Liability Company (LLC), legally registered and headquartered in Durrës, Albania. The company was established in 2016 and is entirely owned by private individual shareholders.

The ownership is stable and centrally managed, ensuring streamlined decision-making processes and full control over strategic and operational activities. Easy Connect Shpk operates independently and maintains complete financial and administrative autonomy.

The company’s leadership is committed to sustainable growth, continuous service improvement, and the establishment of long-term partnerships with international clients. Our private ownership structure allows us to be flexible, responsive, and fully aligned with the evolving needs of our partners.

Sample highlight service offering of Easy Connect

Outsource Smarter with Easy Connect Shpk – Your Nearshore Advantage in Europe!

🔹 Dedicated Customer Support Teams from (customizable depending on scope)
🔹 Multilingual Agents trained in customer care, technical support, and live chat solutions
🔹 Flexible Engagements – no long-term lock-ins, scale your team up or down as needed
🔹 European Time Zone Alignment for seamless real-time communication
🔹 ISO-aligned Processes ensuring quality, confidentiality, and operational excellence
🔹 Full Setup Support Included – onboarding, training, and operational integration at no extra cost