Origen

Origen BPO is a nearshore business process outsourcing company based in Medellín, Colombia, that provides contact center, back-office and staffing services to clients in the United States. Founded in 2014, it works with a bilingual and bicultural team and describes itself as an offshore back office and staffing partner.

Its services span front-office and back-office work. Customer service covers inbound and outbound multichannel support by phone, email and chat. Collections work supports financial institutions and bail bond companies, covering bail bonds, credit cards, mortgages and credit repair. Appointment setting includes appointment confirmation and insurance verification for the medical industry, and the company says its clients here include medical centers, dental care providers, spas and the auto industry.

Origen BPO also provides help desk and support from tier 1 to tier 3, for a client’s own users or its customers, including order status, tracking and product questions. Back-office work covers CRM updates and management, data entry and transcription. Sales and telemarketing campaigns, both inbound and outbound, round out the contact center offer.

For clients that want to run processes themselves, the company offers staffing, supplying agents who work under the client’s direction without third-party intervention. It also runs recruiting support for companies and headhunters.

The company describes its operations as tailor-made, and one client has called it a boutique contact center. Clients can use their own CRM, dialer, QA process, team lead and training, or Origen BPO’s. Its hourly rate includes fully bilingual agents, salary, overheads, PC, headset, dialer, QA, training, call recording, reporting and script documentation where needed. Operations are overseen by an operations manager based in Southern California, while the delivery team is in Colombia, and the company highlights training, management and quality assurance as the basis of its service standards.

Origen BPO suits US small and mid-sized businesses in financial services, healthcare, insurance, retail and beauty that want a flexible, bilingual English and Spanish team in a US-friendly time zone, at an hourly cost below local hiring.

Origen’s main headquarters is located in:

Cra 43A 1A Sur 50, Medellín, Antioquia, Colombia

Further, you may virtually reach out the company through the following contact information:

Website https://www.origenbpo.com

LinkedIn https://www.linkedin.com/company/origenbpo

Facebook N/A

In addition, you may email them at [email protected]