Candle Call is a contact centre based in Béjaïa, Algeria, that provides customer relationship, telemarketing and front- and back-office services, primarily in French. According to its website, the company was created in 2014 with five staff and has since grown to a team of around 300 people. The company dates its founding to 2013.
The company describes itself as a centre for commercial and administrative performance in the service of its clients’ customer relationships. Its core solutions are customer relations, covering professional call handling aimed at lasting satisfaction; after-sales service; complaints management, which it presents as an opportunity to build loyalty; and telesales, focused on converting leads and increasing sales.
Its listed specialties add inbound and outbound calling, technical support, and front- and back-office work. Candle Call carries out telemarketing projects designed to help clients acquire new customers and retain existing portfolios, and company data also points to prospecting, appointment setting and customer qualification work. Market research, data collection, email marketing and CRM integration are also listed among its capabilities, and prospective clients can request a quote through its website.
Candle Call lists both onshore and offshore delivery among its specialties, and its website states that it operates seven days a week. The business is led by a team of professionals and says it has grown on the back of repeat trust from clients in a range of sectors with varied needs.
Headcount figures are consistent across sources, with the website citing 300 staff and the company placed in the 201 to 500 employee band. This scale allows it to run dedicated campaigns for inbound service and outbound sales at the same time.
Candle Call is relevant for companies serving French-speaking customers that want an offshore or nearshore contact centre in North Africa for customer service, complaints handling, after-sales support and telesales campaigns.
