Riseup Labs

Riseup Labs is a trusted global Business Process Outsourcing (BPO) and IT-enabled Services (ITeS) provider, headquartered in Bangladesh with operations across the USA, UK, France, and Japan. For over 15 years, we have been empowering enterprises worldwide with customer experience management, back-office support, content moderation, and remote staffing solutions.

With 300+ trained specialists and a scalable infrastructure of 375+ seats (expandable to 500), Riseup Labs combines people, process, and technology to deliver 24/7 multilingual support for leading enterprises across industries including Telecom, Healthcare, BFSI, Logistics, Travel, and Technology.

We are ISO 27001 & ISO 9001 certified, PCI-DSS, and SOC 2 Type II compliant, ensuring world-class standards in data security, quality management, and compliance. Our neutral-accent agents, process excellence, and cost optimization capabilities enable global partners to scale faster, reduce costs by up to 65%, and deliver superior customer experiences.

At Riseup Labs, we position ourselves not just as a vendor, but as a strategic extension of our partners’ teams, committed to driving measurable outcomes and long-term growth.

What Riseup Labs offers its clients

1. Seamless Extension of Your Team-
Riseup Labs doesn’t just provide outsourced services; we become a strategic extension of your organization. Our teams integrate with your workflows, systems, and culture, enabling you to scale operations quickly without disrupting your existing processes.

2. Global-Standard Compliance & Security-
We operate from ISO 27001 & ISO 9001-certified facilities and are PCI-DSS and SOC 2 Type II compliant, ensuring that every piece of customer data, transaction, and operational process meets internationally recognized standards for security and quality.

3. Scalable, Multilingual 24/7 Support-
With 300+ trained specialists and multilingual capabilities, we provide 24/7 customer support, back-office operations, and content moderation across multiple channels, phone, chat, and email, allowing clients to expand globally without scaling challenges.

4. Cost Optimization Without Compromise-
Our operations in Bangladesh provide a cost-efficient delivery model, allowing clients to reduce operational costs by up to 65% while maintaining high-quality service standards and quick ramp-up times.

5. Industry Expertise Across Sectors-
We have deep experience in BFSI, Healthcare, Logistics, Travel, Telecom, Technology, and other sectors, providing domain-specific knowledge and process expertise that ensures faster onboarding, reduced errors, and improved client satisfaction.

6. Focus on Operational Excellence-
Every process at Riseup Labs emphasizes First Contact Resolution, reduced wait times, accurate data handling, and scalable workflows, ensuring measurable improvements in customer experience and operational efficiency.

7. Flexible & Tailored Solutions -
We don’t believe in one-size-fits-all. Our teams customize solutions to client needs, whether it’s dedicated teams for niche tasks or scalable operations for peak periods, providing the agility that modern enterprises demand.

8. Strategic Partnership Mindset-
Beyond transactional service, we aim to co-create value, helping clients identify process improvements, automation opportunities, and growth strategies that make outsourcing a competitive advantage rather than a cost line.

How Riseup Labs outshines the competition

1. Strategic Extension, Not Just Outsourcing -
Unlike many BPOs that offer transactional services, we act as a true extension of our clients’ teams, integrating seamlessly with their processes, culture, and technology. This enables faster onboarding, smoother operations, and measurable impact from day one.

2. Global-Standard Compliance & Security-
While competitors may claim compliance, we are ISO 27001 and ISO 9001 certified, PCI-DSS and SOC 2 Type II compliant, ensuring world-class data security, risk management, and operational excellence, which is critical for sensitive industries like healthcare, BFSI, and logistics.

3. Scalable Workforce with Specialized Expertise-
We provide 300+ trained, neutral-accent specialists and flexible infrastructure capable of rapid scale-up. Many competitors struggle to ramp quickly or maintain quality during peak demand. Riseup Labs ensures consistent service delivery without compromise.

4. Cost-Efficiency Without Sacrificing Quality-
Our Bangladesh-based operations allow us to deliver up to 65% cost savings while maintaining high standards of service quality. This combination is difficult for many competitors to match without cutting corners.

5. Proven Multichannel and Multilingual Capabilities-
We handle 24/7 support across phone, chat, email, and social media in multiple languages, making us ideal for global clients with complex multilingual needs, whereas many competitors offer limited channels or language coverage.

6. Domain-Specific Expertise Across Industries-
From logistics and healthcare to travel and BFSI, our teams are trained in industry-specific workflows and regulatory compliance, enabling faster onboarding and reduced errors, which is a significant advantage over generic BPO providers.

7. Focus on Continuous Improvement and Strategic Partnership-
Riseup Labs does not just complete tasks. We analyze workflows, recommend optimizations, and implement improvements. This proactive, consultative approach ensures clients gain not just cost savings but also competitive advantage and business growth.

8. Agility and Flexibility-
Unlike rigid competitors, we customize teams, processes, and SLAs based on client needs, whether it is a dedicated offshore team, seasonal support, or rapid project deployment, providing unmatched operational agility.

Riseup Labs company structure

1. Ershadul Hoque: Founder and CEO
2. Enamul Hoque Ratul: Head of Operations
3. Hamim Zakaria: Head of Business Development
4. Rezwanul Rocky: Head of Operations (Admin and Finance)
5. Taslima Binte Hafiz: Head of People and Culture
6. Arafat Shovon: Business Development Manager, BPO
7. Abdul Gaffer: Key Account Management Lead

Sample highlight service offering of Riseup Labs

1. Customer Service (Phone): 6.75 USD/Hour
2. Customer Service (Chat/Email): 6.50 USD/Hour
3. Telesales: 7.00 USD/Hour
4. Seat Leasing: 6.00 USD/Hour