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Digital Gateway is a Vancouver-based IT services and consulting company, founded in 2017, that builds dedicated engineering teams and helps businesses put AI to work in their operations. It combines staff augmentation and dedicated development teams with process redesign and automation services, and has expertise in embedded software, server software and high-load systems.
The company’s current focus is AI for business owners. It works with owners who want their company to run without depending on them personally, identifying routine and repetitive tasks that can be delegated to AI and redesigning the processes behind them. Digital Gateway argues that many AI pilots fail because they are added to processes that are not documented, so its work starts by capturing the decisions and knowledge that usually live only in people’s heads. It offers a free one-hour strategy call and a scorecard to help owners judge which processes are worth automating.
According to its website, Digital Gateway has worked with more than 50 clients, redesigned and automated 762 workflows and saved 1.5 million hours of manual work.
Its dedicated teams service provides a fully managed group of IT professionals, including Microsoft Azure and AI specialists, assembled around the client’s technical needs, culture and long-term goals. Clients keep full control over priorities and workflows, while Digital Gateway handles recruitment, team management and administrative support. The company describes these as AI-DevOps-MLOps first engineering teams that take ownership of outcomes, automate development processes and operate as autonomous units.
The founder states that traditional outsourcing fills roles but does not solve problems, and says the company favours long-term partnerships over short-term contracts, with personal responsibility taken for every project and engineer. Its engineering talent is drawn largely from Latin America.
Digital Gateway suits small business owners looking to automate lead handling, follow-up and repetitive work, as well as technology leaders who need a dedicated, AI-capable engineering team without building one in-house.
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