eCommerce virtual assistant

What is an eCommerce virtual assistant?

Running an eCommerce business can be super hectic. May it be a small to medium-sized business, eCommerce business owners need to address the most important tasks. One of these tasks is handled by an eCommerce virtual assistant.   

An eCommerce virtual assistant helps the eCommerce business owner manage their online store/s. They update and add new products, update prices, manage queries, and more. The list can be endless.

What does an eCommerce virtual assistant do?

eCommerce virtual assistants are responsible for the above-mentioned tasks, but as we noted, the list can be endless. 

Here are some of the other roles delegated to an eCommerce virtual assistant:

Product research

Product research refers to the process of determining a product’s success within a market. It’s when marketers conduct evaluations to identify the customer’s needs and preferences.

Order processing

Order processing refers to the handling of the complete flow of order sales. This includes ordering, packing and delivery of the items to a shipping carrier for fulfillment. 

eCommerce virtual assistants make sure that order processing operations or have made it to their distribution centers.

Managing inventory

eCommerce virtual assistants can also be delegated to handle inventory. Inventory management is the storing, using, and selling of a company’s inventory. This can be the raw materials, components, and finished products.

Customer service

Customer service support is indispensable to any business. It’s important that eCommerce VAs can deliver excellent customer service to their clients. 

With great customer service, businesses can retain more loyal customers and expect repeat purchases and encounters with them.

Product listing and optimization

Product listing and optimization is the process of upgrading product pages so they can improve their search visibility. If executed properly, this can boost more sales for your e-commerce business. 

eCommerce virtual assistant optimizes products through keyword discovery and optimizing text and image content.

Outsourcing eCommerce virtual assistant

In order to fulfill the above-mentioned tasks in the best way possible, you need experts and trained professionals to perform them. To execute this effectively, outsourcing offers an incredible opportunity to do so. 

By hiring a trusted external service provider, you’ll be able to reap the benefits of letting a third party do these tasks delegated to an eCommerce virtual assistant. You’ll have more time for your core needs while you expect the quality outcome from your outsourced VAs.