Voodesk

Voodesk is a speed-driven Customer Experience (CX) outsourcing company built exclusively for eCommerce. We help online brands win by responding faster, resolving issues quicker, and never keeping customers waiting.

Our teams operate 24/7 across email, live chat, WhatsApp, social media, and marketplace channels, powered by AI-assisted workflows, hyper-personalised responses, smart routing, and real-time performance monitoring to minimize both response and resolution times.

Voodesk goes beyond reactive support. Using predictive CX intelligence, we anticipate customer needs, identify issues before they escalate, and proactively engage customers at the right moment—delivering faster resolutions and higher satisfaction.

Speed is not a feature at Voodesk—it’s the foundation. Every process, tool, and metric is optimized for first-response time, resolution speed, accuracy, and customer satisfaction. We operate as a real-time extension of your brand, ensuring every interaction is fast, personalised, predictive, and on-brand.

If your eCommerce growth depends on speed, intelligence, and precision in customer support, Voodesk is built for you.

What Voodesk offers its clients

Voodesk offers a speed-driven, eCommerce-specialized customer experience model that combines human expertise, smart automation, and founder-led accountability—delivering results that traditional BPOs and AI-only solutions cannot match.

How Voodesk outshines the competition

Voodesk stands apart by combining speed, specialization, and accountability—three areas where most traditional BPOs fall short.

1. Built exclusively for eCommerce
Unlike generic BPO providers that serve multiple industries, Voodesk is designed specifically for eCommerce. Our agents are trained on online retail workflows such as order tracking, returns, refunds, payment disputes, marketplace policies, and post-purchase engagement. This specialization reduces training time, improves accuracy, and delivers faster resolutions from day one.

2. Speed-first CX delivery
We operate on a speed-driven CX model. With real-time monitoring, smart ticket routing, and AI-assisted workflows, we consistently deliver faster first-response and resolution times—helping brands meet modern customer expectations where delays directly impact conversions and retention.

3. Human-led, AI-augmented support
Voodesk does not replace human support with bots. Instead, we empower agents with AI tools that improve accuracy, consistency, and efficiency. Customers interact with real people who understand context and emotion, while brands benefit from automation that reduces cost and error.

4. Founder-led accountability
As a privately owned, founder-led company, Voodesk offers direct accountability at the leadership level. Clients are not passed through layers of management—service quality, escalation handling, and performance standards are closely overseen to ensure reliability and consistency.

5. Flexible CX-as-a-Service model
Our subscription-based engagement model allows clients to scale support up or down without long-term contracts or heavy fixed costs. This flexibility is especially valuable for fast-growing or seasonal eCommerce brands.

6. Cost-efficient global delivery
By operating from a cost-effective talent market while maintaining global service standards, Voodesk delivers enterprise-grade CX at a significantly lower cost than many international BPO providers—without compromising quality.

7. Full visibility and performance transparency
Clients receive clear reporting on response times, resolution rates, CSAT, and workload trends. Our focus on transparency ensures performance is measurable, actionable, and continuously improved.

Voodesk company structure

Voodesk is a privately held company founded and owned by Dr. Roshana Mallawaarachchi.

The company operates under a single-owner structure, with full strategic, financial, and operational control retained by the founder.

Dr. Roshana Mallawaarachchi serves as the Founder and Principal Owner, overseeing:
• Corporate vision and long-term strategy
• Service quality and CX delivery standards
• Business development and partnerships
• Compliance, governance, and operational oversight

Voodesk does not have external shareholders, venture capital ownership, or public equity participation at this stage. This ownership structure enables fast decision-making, operational agility, and direct accountability, ensuring clients receive consistent, founder-led leadership and service excellence.

The company may consider strategic partnerships or equity participation in the future to support global expansion, while maintaining its core values and client-first CX philosophy.

Sample highlight service offering of Voodesk

24/7 Human eCommerce Support — Without Hiring a Team

✔ Live Chat + Email Support
✔ Trained eCommerce CX Agents
✔ AI-Assisted Faster Responses
✔ Order, Delivery, Refund Handling
✔ Real-Time Reporting Dashboard
✔ Founder-Led Quality Oversight

Best for: Growing online stores that want instant, professional support
Why it’s a deal: You get a ready-to-run CX team at a fraction of in-house cost

👉 Start delivering replies in seconds or minutes, not hours.