About Visaya KPO: Review and comparison
Visaya KPO is a Business Process Outsourcing (BPO) services provider with a strong reputation as the preferred partner of the world’s top companies. Headquartered in Manila, Philippines, the firm has been providing scalable and cost-effective solutions since 2007.
This award-winning BPO and outsourcing firm focuses on the delivery of services that address the “needs of companies in the United States to remain competitive in their respective marketplaces.”
Through its years in operation, Visaya KPO has also expanded to provide its services to businesses around the world. The firm currently has between 500 to 1,000 employees, and it has reported revenue of $11 million.
Visaya KPO Outsourcing
The company takes pride in creating long-term relationships with its clients and takes a flexible approach to solve client problems. Visaya KPO engages clients through various channels, including social media, email, and voice.
As a Filipino company, Visaya KPO draws deeply from the “malaskit” or caring culture. So all processes run in the highest security and quality standards while showing the consideration and courtesy that the Philippines is known for.
Visaya KPO’s BPO services and pricings
Visaya KPO is an innovative and creative outsourcing provider offering these services:
- Contact Center
- Call Center
- Business Process Outsourcing (BPO)
- Knowledge Process Outsourcing
- Healthcare Information Management
- Revenue Cycle Management
- Technical Support
- Customer Service
- Customer Care
- Customer Engagement, and
- Finance and Accounting
The company offers its services to clients across multiple industries, including IT, finance, retail, education, healthcare, and others.
Visaya KPO’s pricing
The firm’s pricing structure depends on the client’s requirements. That said, the company provides cost savings of between 30% to 60% compared to onshore solutions.
How Visaya KPO outshines its competition
The company prides itself in providing a strategic solution to businesses with a global reach looking for outsourcing services. Visaya KPO offers customized solutions combined with the right balance of process, people, and technology.
Other factors that set it apart from the competition are:
- 24 hours 7 days a week operation and availability;
- Offering Health Insurance Portability and Accountability (HIPAA), General Data Protection Regulation (GDPR), and Payment Card Industry Data Security Standard (PCI DSS) compliant process;
- Maintaining a 94% employee happiness level;
- Over 92% of managers are LEAN SIX SIGMA conscious;
- Maintaining redundant connectivity and zero downtime goal.
Further, the Visaya KPO has received several awards, including the 2019 Philippines Best Employer Brand Award. The firm is also a winner of the Outstanding SME for the Service Sector award from the Philippine Department of Trade and Industry for two consecutive years. It is also the first and only Rural BPO program in partnership with Accenture Philippines.
Butch Valenzuela (President and CEO)
Butch Valenzuela is the co-founder, president, and Chief Executive Officer (CEO) of Visaya KPO since 2007. Valenzuela specializes in management consulting on Enterprise Resource Planning Systems, an entrepreneur, and a vision maker. He is a Contact Center Association of the Philippines Board of Directors, helping promote the country as the go-to choice for contact center services.
Visaya KPO reviews and comparisons
Visaya KPO is a reputable BPO solutions provider and contact center in the Philippines. While reviews on the firm are still coming in, we suggest doing a comparison of the company to similar providers in the Philippines and other locations in South Africa and the UK.
Visaya KPO’s contact information
Visaya KPO’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call (+1) 949 705 6502 / (+02) 338 4574.