Virtual Support SME

Virtual Support SME is a hub of highly skilled call center agents. This firm specializes in tailoring its services to meet the unique needs of your business.

This outsourcing provider takes pride in delivering high-quality agents with extensive experience in the field and is adept at handling customer interactions with utmost proficiency.

Virtual Support SME is committed to providing assistance whenever you need it. Its seasoned agents guarantee 100% service no matter where you are located.

Virtual Support SME is a micro contact center established on April 6, 2018. Although this firm is a start-up company, its team comprises experienced leaders with deep knowledge of the BPO industry.

Additionally, Virtual Support SME have a talented group of front-line agents who are highly trainable and adaptable to various tasks assigned to them.

Its highly skilled team is proficient in handling various contact center responsibilities, encompassing customer service, technical support, sales, and lead generation across multiple channels, including phone, chat, and email.

They excel in inbound and outbound interactions, ensuring comprehensive customer assistance and practical outreach efforts.

Virtual Support SME offers numerous services when it comes to customer services:

Customer service 

With 90% of the dedicated workforce focused on customer service, Virtual Support SME ensures its customers receive exceptional care. 

Filipinos are renowned for their unparalleled hospitality, rest assured that clients’ needs are met with utmost attention and warmth.

Lead generation 

This company initially emerged as a leading micro contact center specializing in lead generation. 

Remarkably, even to this day, Virtual Support SME continue to engage in the very first campaign upon when they began their journey. This commitment is a testament to its unwavering dedication to its esteemed clients.

Technical support 

Virtual Support SME agents excel in customer service orientation and possess extensive specialized knowledge bolstered by continuous training. 

With this winning combination, you can rest assured that its tech support agents are the finest you can have at your disposal.

Sales 

Virtual Support SME experienced agents have launched their careers in the BPO industry as sales representatives for esteemed companies such as AT&T, Amazon, and Direct TV. 

Armed with expertise in handling calls and driving sales, Virtual Support SME agents seamlessly execute these tasks with utmost fluidity.

Business to business

Engaging in a conversation with a regular customer through cold calling can present challenges. Similarly, establishing contact with a CEO for a potential business venture can be equally demanding. 

However, the Virtual Support SME team bridges the gap, effectively connecting your company with new prospective partners.

Live chat support 

In addition, Virtual Support SME offer live chat support services to foster meaningful conversations and enhance sales. 

By providing this valuable feature, Virtual Support SME effectively reduces the bounce rate for businesses, ensuring that customers stay engaged and actively interact with your brand.

Virtual Support SME BPO’s pricing

Pricing for Virtual Support SME services is private based on specific services requested.

However, you have the option for a free quote. All you have to do is provide additional information on your company’s needs.

Virtual Support SME acknowledge the immense challenges involved in running a company. Outsourcing alleviates one item from your list of concerns and offers significant cost savings. 

Virtual Support SME  are proud to offer a team of highly skilled agents who possess extensive experience in the field. 

Equipped with a wealth of knowledge and expertise, Virtual Support SME agents are adept at effectively handling customer interactions. With their exceptional customer service skills, you can trust that your customers will receive the utmost care and support.

By entrusting customer-facing tasks like after-sales services and sales generation to a company that comprehends your unique needs and adapts to constant changes accordingly, you can redirect the saved funds toward other endeavors that foster the continued growth of your business.

Alejandro Cabrera (Owner)

Alejandro Cabrera is an energetic and friendly marketing associate with over five years of experience in real estate administration. He deeply understands the industry and is well-versed in various real estate platforms.

As an Administrative Assistant, Alejandro offers a comprehensive range of services, including digital and social media marketing, email marketing and appointment setting, customer service and inbound sales, video/photo editing with graphic design, and data entry and lead generation. 

With his diverse skill set, Alejandro is equipped to handle a wide array of tasks and contribute to the success of your business.

The firm’s website offers plenty of client testimonials highlighting how other businesses use their services to help their companies to grow.

“It’s a numbers business, and my calendar is always green with appointments. The closing rate is average, but the activity is always impressive. The team is doing their best” – Jayla O’Neill, CEO of Lokamart

Virtual Support SME’s main headquarters is located in:

276 5th Avenue, Suite 704 #715, New York, NY, USA

Further, you may virtually reach out the company through the following contact information:

Website https://virtualsupportsme.com/

LinkedIn https://www.linkedin.com/company/virtual-support-sme/

Facebook N/A

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