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TSD Global

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About

Established in 1989, TSD Global now has a worldwide presence with contact centers located in the U.S., in the Philippines and a planned site in Central America. Each center features state-of-the-art multi-channel contact center technology. The company manages customer support and sales campaigns on behalf of some of the world’s largest companies.

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

31

Site traffic

155

OA ranking

-

Glassdoor rating

3.6

CrunchBase ranking

-

Details

Executive

Megan Johnson, Director of Success

Year Founded

1989

Countries of fulfillment

-

Sectors

-

Contact information

1 (234)-234-2345

http://tsdglobal.com/

Social media

-

About TSD Global: Review and comparison

Established in 1989, TeleServices Direct, now rebranded as TSD Global, is a BPO that offers international customer care, marketing, and back-office services. Headquartered in Indianapolis, Indiana, the privately held company regularly employs between 1,000-5,000 positions.

TSD Global partners with various recognizable clients, including AT&T, SiriusXM, Capital One, TGI Fridays, and Denny’s. Their current estimated annual revenue is $67.3M per year, with indicators suggesting continued growth.

TSD Global Outsourcing

TSD Global partners with Fortune 500 companies through fully managed omnichannel solutions. They’ve supported clients for over 30 years, improving branding and building skilled customer service teams.

The company has locations in the US and the Philippines.

TSD Global’s BPO services and pricings

TSD Global provides a variety of outsourcing solutions, primarily with telecommunications and digital support. The areas of services include the following:

  • Restaurants (OrderSolutions)
  • Communications
  • Product Support
  • Tech Support
  • Travel & Entertainments
  • Healthcare
  • Financial Services

TSD Global’s pricing

As the company offers various services across multiple industries, the pricing can vary. However, TSD Global aims to make client savings make up the cost of their services.

TSD Global focuses efforts on upselling and reducing costs by more than 50% for their clients. As a result, on average, sales increase by 30% and allow businesses to expand operations.

How TSD Global outshines its competition

KPIs (Key Performance Indicators) are the lifeblood of TSD Global’s success. By monitoring real-time results, hands-on collaboration with clients, and goal-driven solutions, TSD Global ensures high-quality services that satisfy their clients.

TSD Global also commits to trusted security by industry by maintaining standard security certifications. Their promotion of security standards includes achieving PCI DSS Level 1 certification from a Qualified Security Assessor (QSA) and SOC 2 Type 1 audit certification for their call center sites.

Key executives

Megan Johnson (Director of Success)

Joining TSD Global in February 2021, Megan Johnson is a results-orientated leader. Among other managerial duties, Megan Johnson analyzes and strategizes performance and quality standards at TSD Global.

Anthony Vesho (President)

Starting his career at TSD Global as Chief Operating Officer in 2015, Anthony Vesho brings over 30 years of managerial experience to his role.

Matt Miller (CFO)

Matt Miller started at TSD Global in 2013 as VP of Finance, leading to a promotion to CFO in 2019. He brings over 15 years of experience in corporate accounting and a supportive leadership style to his role.

Graciel Hernandez (Operations Manager)

A hands-on style manager, Gracial Hernandez began her role in 2015 at TSD Global. Located at their Philippines branch, she directs operations through customer-facing services.

TSD Global reviews and comparisons

In PR NewsWire’s coverage of the company’s partnership with Olo, OrderSolutions was named the #1 off-premise order-taking firm. OrderSolutions, the restaurant division of TSD Global, serves restaurants outsourcing phone orders. In addition, they commit to up-selling, increasing check size by 35%.

TSD Global case studies showcase impressed clients and average sales increase by 30% or more across multiple industries. Customer experience scores and other quality measures also showed improvement. They also have received numerous top performer awards including, AT&T’s Center of Excellence in the Philippines.

TSD Global’s contact information

TSD Global’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 (234)-234-2345.

References

https://www.glassdoor.com/Overview/Working-at-TSD-Global-EI_IE437462.11,21.htm

https://www.crunchbase.com/organization/tsd-global

TSD Global news, podcast & articles

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TSD Global videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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