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TLC Associates, Inc.


TLC Associates, Inc. company structure

TLC Associates is a 3rd-party contact center provider that stands out among other global BPOs by simplifying the model and operating in a nimble, client-focused mindset that allows for effective ramps and results. We support Care and Sales through contact centers for clients such as Wells Fargo, Tenet Health, Quest Diagnostics, John Deere, Charter Communications, DSW, Mr. Cooper, Franklin Madison, ADT, and many other.

Simply put, we are about People and Results (and in that order).

At our company’s inception, Tom Cardella made a strategic decision to establish operations in Tier 2 and Tier 3 communities. His vision was to provide meaningful employment opportunities to smaller communities while making a significant economic impact on them as well. These are communities where we, and our clients by extension, can be an employer of choice and make a difference in the community by getting involved and being charitable.

TLC Associates operates differently than most other contact center providers. We leverage the best practices learned over our decades of experience that are common to most BPO companies. The difference is in how we operate daily and align tightly with our clients’ goals and objectives. As a Certified Veteran-Owned Company, TLC’s Founder and CEO, Tom Cardella, is tightly entrenched in our day-to-day operations. He is connected to team members at every level of the organization and is vested in their success. This ‘connection’ sets the standard for all levels of management in their leadership styles and extends into the connections they form with our clients and their customers. Tom was most recently recognized for his leadership by earning a prestigious Stevie Award for Great Employers as the “People-Focused CEO of the Year” in 2021. In 2022, TLC Associates was awarded three Stevie Awards: Contact Center Leader of the Year, Woman of the Year in Sales, Silver Award); and Customer Service Team of the Year Silver Award).


3735 Queens Court SW, 52404, Cedar Rapids, Iowa

Public or Private


Seats or staff




  • BPO
  • Consumer Services
  • Ecommerce
  • Energy
  • Entertainment
  • Financial Services
  • Hospitality
  • Insurance
  • Pharmaceutical
  • Retail
  • Telecoms




Year Founded


Countries of fulfillment
  • Colombia
  • Dominican Republic
  • India
  • United States


Contact information



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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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