View all outsourcing firms

The Functionary


The Functionary company structure

Founded in 2017 in Texas, The Functionary is a leading provider of business process support services to consumers, small business, mid market, and enterprise customers.

The Functionary partners with retailers, OEMs and distributors to provide support solutions to customers needing help with customer support, e-commerce operations, setup, connectivity, Internet of Things (IoT) devices and Cloud services. The Functionary has handled over 5 million support requests, delivering market-leading customer satisfaction scores, to empower customers to get the help they need when they need it.

The Functionary has had phenomenal growth over the last few years and currently employs over 1,200 people in 19+ countries. Our clients range from SaaS companies and CX focused brands, to some of the largest technology companies in the world.

Our purpose is to work together with our clients to provide the most seamless customer interaction. We do this by executing the “PPT” strategy: People, Process, and Technology. The combination of these three factors allows us to develop customized solutions that truly help companies scale.


5000 El Dorado Parkway Suite, Suite 150, 75033, Frisco, Texas

Public or Private


Seats or staff




  • BPO
  • BPO industry
  • Business Consulting and Services
  • Financial Services
  • IT Services and IT Consulting
  • Recruiting Staffing
  • SaaS
  • Software Tech/IT



Sam Darwish

Year Founded


Countries of fulfillment


  • Customer Service
  • Finance & Accounting
  • Full service BPO
  • IT Services and IT Consulting
  • Outsourcing Consultancy
Contact information



About The Functionary: Review and comparison

Established in 2017, The Functionary has emerged as a top-tier provider of business process support services. The company caters to a diverse clientele, including small businesses, mid-market enterprises, and even large corporations.

The Functionary collaborates closely with clients to deliver a streamlined customer experience. They prioritize clear communication and mutual understanding to exceed expectations efficiently. Through dedication and expertise, they anticipate and meet client needs precisely.

In addition, The Functionary is committed to consistently anticipating the changing demands of clients and candidates. They are constantly developing innovative solutions and flawlessly executing their strategies.

The Functionary Outsourcing

The Functionary’s global presence is strategically established. Its headquarters are located in Texas, USA, and it has a regional office in Canada. 

To showcase the organization’s dedication to streamlined operations, it has established delivery centers in Mexico, Colombia, and El Salvador. 

This strategic expansion highlights the company’s commitment to delivering exceptional services globally, cementing its position as an industry leader.

The Functionary’s BPO services and pricings

With a keen focus on tailoring solutions to meet your requirements, their exceptional talent is primed to propel your success to new heights. 

Here are the services offered by The Functionary:

Customer Experience

  • Customer Service
  • IT Help Desk
  • Product Support
  • Field Service Dispatch
  • Sales Support
  • AI & Data Science

Software Development Solutions

  • Staff Augmentation
  • Distributed Teams

Business Operations & Consulting

  • Back-office Support
  • Accounting & Finance Teams
  • Procurement Services
  • Sales & Marketing Strategy
  • Strategic Consulting

The Functionary’s pricing

Share your business goals, current challenges, and upcoming technological needs. Contact The Functionary today!

How The Functionary outshines its competition

The Functionary takes pride in its professional approach to addressing clients’ needs in today’s rapidly evolving technological landscape.

At The Functionary, they aim to optimize processes, enhance user experiences, and deliver unparalleled customer support by utilizing our expertise and collaborating with industry partners.

The Functionary uses the “PPT” strategy of People, Process, and Technology to create customized solutions that drive companies towards growth by integrating these crucial elements, demonstrating a deep understanding of the business landscape and success foundations.

Key executives

Sam Darwish (Founder & CEO)

Sam Darwish is the Founder and CEO of The Functionary. He is a veteran entrepreneur with over 20 years of experience in contact centers, technology, and SaaS Platforms. 

As a two-time EY Entrepreneur of the Year finalist and a recipient of the prestigious 40 under 40 award, his dedication to innovation and leadership has earned him well-deserved recognition.

Throughout his entrepreneurial journey, his companies have consistently been recognized with various awards, solidifying his reputation as a visionary leader in the industry.

The Functionary reviews and comparisons

The Functionary is a business process outsourcing firm in Texas that specializes in Customer Experience, Software Development Solutions, and Business Operations and consulting.

Although we currently don’t have in-depth reviews about this firm and its services, we recommend comparing it with other outsourcing providers.

The firm’s website also offers plenty of client testimonials highlighting how other businesses use its services to help their businesses grow.

The Functionary’s contact information

The Functionary’s main headquarters is located in:

5000 El Dorado Parkway Suite, Suite 150, 75033, Frisco, Texas

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

The Functionary news, podcast & articles

No news, podcast & articles available for this BPO

The Functionary videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.