TelePA

TelePA, since its founding in 2010, has become a well-trusted partner for growing businesses that value meaningful customer connections. 

The company goes beyond standard call answering by creating interactions that feel warm, natural, and genuinely supportive. More than a decade of experience gives TelePA a deep understanding of how important the human touch remains in today’s fast-paced digital environment.

It designs its services to simplify daily operations and present a professional image that reflects each client’s brand. The team handles customer conversations with clarity and care, allowing business owners and leaders to focus on high-impact tasks. 

Every call receives thoughtful attention, helping organizations reduce missed opportunities and create stronger relationships with their clients.

Acting as an extension of each client’s team, TelePA offers dependable communication support that keeps businesses connected and responsive. Trained specialists manage calls in a way that makes every caller feel heard and valued, contributing to a positive experience that encourages long-term loyalty.

Affordability, professionalism, and genuine connection guide TelePA’s approach to customer service. It aims to help organizations grow by reinforcing trust and delivering consistent, high-quality interactions. 

TelePA’s mission reflects a clear purpose: to support businesses in building lasting relationships and creating communication experiences that contribute to sustained success.

TelePA offers comprehensive outsourcing solutions, specializing in call answering and virtual assistant services for small businesses across the UK.

It supports a diverse range of industries, including accountants, consultants, IT services, solicitors, and recruitment firms. 

Many of its clients have remained loyal for over a decade, demonstrating the company’s ability to build long-term, trusted partnerships.

TelePA’s outsourcing services go beyond answering calls. The team also provides virtual assistance for a range of daily operational tasks. These services help businesses streamline operations and maintain a professional presence without the overhead of in-house staff.

Onboarding with TelePA typically takes 5-10 days, during which the team sets up a Direct Dial-In number and familiarizes itself with your company’s needs. 

TelePA’s flexible approach makes it easy to integrate into any business model, allowing for customized support that fits specific operational requirements.

TelePA offers the following call answering and virtual assistance services to growing businesses all over the United Kingdom:

• Call Handling 

• Call Forwarding 

• Email Management 

• Appointment Booking 

• Live Chat 

TelePA’s pricing

TelePA offers a straightforward and flexible billing process designed to suit the needs of small businesses. Its pricing is designed to be adaptable. If call volumes fluctuate, clients can easily switch between packages to ensure they’re getting the best value for their business needs. 

The company is committed to offering affordable solutions that align with client requirements, helping businesses optimize their communication without overspending.

Clients receive an invoice at the start of each month, detailing the services provided. Payments are processed via direct debit on the 14th of the month, allowing ample time to review the invoice before payment is taken. 

For those who prefer alternative payment methods, such as bank transfer, TelePA is happy to accommodate inquiries.

To get started, potential clients can simply fill out the contact form on TelePA’s website, and a team member will assist in selecting the ideal package.

TelePA outshines its competition by combining the following in every call it handles:

Budget-friendly pricing

TelePA provides high-quality call answering services at affordable rates. This outsourcing services provider believes in delivering premium service without the steep price tag, making it accessible for businesses of all sizes.

Clients can expect reliable support without compromising their budget.

Human connection

Unlike many competitors that rely on automated systems, TelePA’s team of trained professionals answers every call. A human touch creates authentic, real-time interactions, ensuring every client feels valued and heard.

Personalized service

TelePA tailors its services to meet the unique needs of each business. The team takes the time to understand your brand, ensuring that every interaction reflects your company’s messaging and maintains a consistent, professional image.

Scalable solutions

TelePA’s services grow with your business. Whether you’re a small startup or a large enterprise, the company offers scalable solutions that adapt to your evolving needs, so you never outgrow your support system.

Experienced and caring team

With over a decade of experience, TelePA’s team handles calls with expertise and professionalism. Their genuine care for your business and customers creates a lasting impact, fostering trust and loyalty with every interaction.

TelePA’s blend of affordability, personal service, and human connection makes it the ideal choice for businesses looking to provide exceptional customer care.

Nina Griffee (CEO)

Nina Griffee is the CEO of TelePA, where she leads the company with a strong vision for client-centered growth.

With years of experience in business management and customer service, she ensures TelePA delivers reliable, human-centered call answering solutions tailored to businesses of all sizes.

TelePA features client testimonials on its website. Here’s what customers have to say about working with the team:

“First impressions count, especially when you run a consultancy business. AB Heritage has been very impressed with the service we have received from the TelePA team. They have been consistency professional in their handling of our clients and have been very flexible in the way they have worked with us. Thank you.”

-AB Heritage Limited

“Great team and service. Have great confidence in them to represent my company appropriately to customers and suppliers alike.”

-Rob Eveleigh

“I could not recommend TelePA highly enough, they are a fundamental component to my business which have been in place since day one.”

-Ben Warren

TelePA’s main headquarters is located in:

Unit 179, 23 King Street, CB1 1AH, Cambridge, Cambridgeshire, United Kingdom

Further, you may virtually reach out the company through the following contact information:

Website https://www.telepa.co.uk

LinkedIn https://www.linkedin.com/company/telepa/

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