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Being best friends since high school Bryce Maddock and Jaspar Weir decided to take it to the next level and became business partners in 2008 by founding TaskUs. TaskUs started as a virtual personal assistant company that quickly grew to become an internationally renowned outsourcing organisation. Once they became an outsourcing company many companies from around the world started to approach TaskUs for their services. TaskUs promises their clients four things—people, process, technology and transformational growth for their clients. TaskUs is a new-age outsourcer that is flexible, agile and quick to respond to the clients’ ever-changing needs.

The company went public – becoming the Philippine’s first unicorn – on 11 June 2021 on New York’s Nasdaq, valuing the company at $2.8bn.

Services Provided by TaskUS

TaskUs has two main branches of services that they provide Customer experience and back-office support.

Customer experience:

The inbound customer experience is multi-channel and TaskUs hires and manages experienced support experts to their clients with a focus on scaling and advancing the clients business. They provide chat, in-app, voice, email, social media and SMS channel services.
Other services include customer service, sales, technical support, billing, and outbound support.

Back office support:

• Content moderation
• Fraud prevention
• Application verification
• Claims processing
• Photo retouching
• Digital transcription
• Enterprise data management
• Data entry
• E-commerce tagging
• Writing and content creation
• Research



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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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