About Coracall: Review and comparison
Coracall is an established brand in the Outbound Offshore Contact Center industry, headquartered in Durban, South Africa. The company has been providing its offshore call center services since 2012.
The firm is passionate and dedicated to its customer delivery processes. “We have created and molded a reputation of being leaders in market value and reflect our unique strengths toward our associates, customers, and community.”
Through its years of industry experience, Coracall has also set up bases in the UK and Australia. The firm currently has 400 employees and reported revenue of $8 million.
The service provider is committed to helping their clients increase their customer database and maintain quality customer service. Coracall adopts a unique implementation strategy for each client campaign with regular analysis to ensure continuous improvement. The result is high conversion rates, accelerated sales targets, and valuable customer service.
The firm uses impact sourcing (IS) to access South Africa’s expanding talent pool. This strategy is a strong business case for Coracall as its employees can perform well in a contact center environment. IS workers ensure a high client satisfaction level, strict adherence to timelines and schedule, improved motivation and commitment levels, and low attrition levels.
Coracall’s BPO services and pricings
Coracall is a dynamic offshore outsourcing provider that offers clients the following services:
- Project manager for support implementation
- Dedicated campaign management structure
- Recruiting agents that align with client needs
- Call recording
- Trend and insight analysis
- Prospect database sourcing
- Corporate telephone services
- Database profiling
The company offers these and more services to an extensive range of industries, including government, utilities, energy, telecommunications, insurance, and finance.
Coracall’s pricing strategy considers the requirements and business needs of its clients. The company does promise to provide savings on delivery costs compared to other destinations such as Europe, the USA, and Australia.
How Coracall outshines its competition
The firm says its success comes from the passion they have. Passion for what they do has helped Coracall become a market value leader that offers unique strengths to their clients.
Further, the company is in the ideal offshore destination—Durban. The location affords them:
- Access to staff whose first language is English and have a neutral accent
- Access to a highly educated labor pool
- Durban’s energy and enthusiasm that helps deliver an excellent client experience
- Access to robust telephony and technology infrastructure to support client requirements
Coracall is also an active component in Durban’s business community that creates valuable employment opportunities for young people in the region.
Dieven Govender (Team Manager)
Dieven Govender has been Coracall’s Team Manager since 2012. Govender brings a lifetime of sales and marketing and sales experience into the firm.
Coracall reviews and comparisons
Coracall is a passionate and innovative contact center and offshore solutions in South Africa. Unfortunately, there are no reviews for Coracall. We suggest carrying out a comparison of the company to other outsourcing providers in South Africa and others in the UK and the Philippines.
Coracall’s contact information
Coracall’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 27 31 942 1131.