View all BPO Companies

Coracall

Claim company

About

We are an Outbound Offshore Contact Centre specializing in sales campaigns. Focused in Telecommunications, Energy and Financial Services sectors. We are a 400 strong team, based in South Africa – passionate about customer service and dedicated to over-delivering.

What Coracall offers its clients

Our outsourced service destination, South Africa, boasts having the most advanced broad-based industrial economy on the continent, one of the highest rates of public investment in education in the world, and rapid employment growth… all affording you excellent value for your investment.

How Coracall outshines the competition

Passion is what drives us to do things better! We have created and molded a reputation of being leaders in market value and reflect our unique strengths toward our associates, customers, and community.

Headquarters

-

Public or Private

Private

Seats or staff

201-500

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

1.7

Site traffic

3

OA ranking

-

Glassdoor rating

5

CrunchBase ranking

-

Details

Executive

Dieven Govender , Team Manager

Year Founded

2012

Countries of fulfillment

-

Sectors

-

Contact information

27 31 942 1131

http://www.coracall.com/

Social media

-

About Coracall: Review and comparison

Coracall is an established brand in the Outbound Offshore Contact Center industry, headquartered in Durban, South Africa. The company has been providing its offshore call center services since 2012.

The firm is passionate and dedicated to its customer delivery processes. “We have created and molded a reputation of being leaders in market value and reflect our unique strengths toward our associates, customers, and community.”

Through its years of industry experience, Coracall has also set up bases in the UK and Australia. The firm currently has 400 employees and reported revenue of $8 million.

Coracall Outsourcing

The service provider is committed to helping their clients increase their customer database and maintain quality customer service. Coracall adopts a unique implementation strategy for each client campaign with regular analysis to ensure continuous improvement. The result is high conversion rates, accelerated sales targets, and valuable customer service.

The firm uses impact sourcing (IS) to access South Africa’s expanding talent pool. This strategy is a strong business case for Coracall as its employees can perform well in a contact center environment. IS workers ensure a high client satisfaction level, strict adherence to timelines and schedule, improved motivation and commitment levels, and low attrition levels.

Coracall’s BPO services and pricings

Coracall is a dynamic offshore outsourcing provider that offers clients the following services:

  • Project manager for support implementation
  • Dedicated campaign management structure
  • Recruiting agents that align with client needs
  • Call recording
  • Trend and insight analysis
  • Prospect database sourcing
  • Corporate telephone services
  • Database profiling

The company offers these and more services to an extensive range of industries, including government, utilities, energy, telecommunications, insurance, and finance.

Coracall’s pricing

Coracall’s pricing strategy considers the requirements and business needs of its clients. The company does promise to provide savings on delivery costs compared to other destinations such as Europe, the USA, and Australia.

How Coracall outshines its competition

The firm says its success comes from the passion they have. Passion for what they do has helped Coracall become a market value leader that offers unique strengths to their clients.

Further, the company is in the ideal offshore destination—Durban. The location affords them:

  • Access to staff whose first language is English and have a neutral accent
  • Access to a highly educated labor pool
  • Durban’s energy and enthusiasm that helps deliver an excellent client experience
  • Access to robust telephony and technology infrastructure to support client requirements

Coracall is also an active component in Durban’s business community that creates valuable employment opportunities for young people in the region.

Key executives

Dieven Govender (Team Manager)

Dieven Govender has been Coracall’s Team Manager since 2012. Govender brings a lifetime of sales and marketing and sales experience into the firm.

Coracall reviews and comparisons

Coracall is a passionate and innovative contact center and offshore solutions in South Africa. Unfortunately, there are no reviews for Coracall. We suggest carrying out a comparison of the company to other outsourcing providers in South Africa and others in the UK and the Philippines.

Coracall’s contact information

Coracall’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 27 31 942 1131.

References

https://www.glassdoor.com/Overview/Working-at-Coracall-EI_IE1166133.11,19.htm

Coracall news, podcast & articles

No news, podcast & articles available for this BPO

Coracall videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.